New Member Pre Arrival Marketing Agent

Hilton Grand Vacations • Orlando, FL

4d

About The Position

As a Marketing Representative, In-House Pre-Arrival, you will help generate tour attendance and future business opportunities by engaging owners and guests before their resort stays and introducing them to the benefits of Hilton Grand Vacations ownership. This phone-based marketing role involves contacting guests, offering concierge-style services, answering questions, and inviting qualified guests to attend a vacation ownership presentation. Success requires strong communication skills, a customer-focused mindset, and the ability to achieve performance goals in a fast-paced environment.

The role works a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs. Hilton Grand Vacations is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Comfort making outbound calls and engaging with guests over the phone.
• Goal-oriented, with the ability to meet and exceed performance expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Intermediate computer proficiency, including Microsoft Office applications.
• Ability to quickly learn new systems and technology.
• Positive, professional, and engaging demeanor.
• Ability to work independently and as part of a team.
• Availability to work flexible schedules based on business needs.

Nice To Haves

• Customer service, sales, marketing, hospitality, or call center experience.
• Hospitality, vacation ownership, timeshare, or travel industry experience.
• Previous experience in outbound sales, telemarketing, appointment setting, or lead generation.
• Experience working in a metrics-driven environment.

Responsibilities

• Contact owners and guests before arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation.
• Schedule qualified guests for tours and presentations in compliance with eligibility requirements and promotional guidelines.
• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics.
• Build rapport with guests and provide exceptional customer service during interactions.
• Confirm guest appointments to maximize attendance and improve tour show rates.
• Promote approved vacation ownership opportunities and future vacation package offerings.
• Address guest inquiries and assist with tour-related or marketing-related concerns.
• Support company marketing initiatives and consistently execute promotional campaigns.
• Distribute only approved Hilton Grand Vacations marketing materials and information.
• Follow company policies, gifting procedures, and operational standards.
• Maintain accurate records and documentation of guest interactions and bookings.
• Collaborate with team members and leadership to support business objectives and a positive team environment.
• Work flexible schedules, including weekends, holidays, evenings, and other shifts as required by business needs.
• Perform additional duties and special projects as assigned.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision coverage.
• Travel discounts and team member travel opportunities.
• 401(k) with company match.
• Paid vacation and paid sick time.
• Tuition reimbursement programs.
• Employee Stock Purchase Program.
• Recognition programs and rewards.
• Career development and advancement opportunities.
• Employee Assistance Program supporting physical and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED