Manager In House Marketing Pre Arrival III

Hilton Grand Vacations•Myrtle Beach, SC

2d•$55,000 - $123,000

About The Position

Hilton Grand Vacations is seeking a dynamic, motivated leader to oversee the day-to-day operations of its In-House Pre Arrival Marketing department. The manager drives production for marketing programs while ensuring compliance with company policies and procedures. The role leads and develops a sales-oriented marketing team, increases tour flow, manages performance and costs, and helps deliver exceptional experiences for owners and guests. Timeshare marketing experience is required.

Requirements

One year of Timeshare, Management, and Customer Service experience.
Timeshare Marketing experience.
Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
Strong attention to detail and excellent analytical and problem-solving skills.
Ability to think strategically and analyze information in a timely and accurate manner.
Excellent interpersonal communication skills to interact effectively with all levels of the organization.
Availability for evening shifts, weekends, and holidays as needed.

Responsibilities

Lead, recruit, train, and develop sales-oriented marketing staff to maximize their potential and drive sales success.
Develop and host weekly meetings to motivate the team and foster excellence and continuous improvement.
Design programs and strategies to increase tour flow during off-season months.
Address owner and guest concerns promptly and provide exceptional service to maintain 100% satisfaction.
Exceed budget tour-flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
Manage representative performance standards and penetration rates; conduct performance appraisals, counseling, and coaching as needed.
Ensure department operations comply with company policies and procedures.