ICMS Case Manager

COALITION FOR RESPONSIBLE COMMUNITY DEVELOPMENT•Los Angeles, CA

5d•$50,000 - $55,000•Onsite

About The Position

Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager provides coordinated case management and supportive services to formerly homeless individuals diagnosed with special needs. Services are delivered on-site to tenants living in a newly developed multi-unit permanent supportive housing complex. The role links clients to services such as life skills workshops, money management, educational attainment, health services, counseling, job training and placement, and resident activities.

Requirements

A bachelor's degree and 1–2 years of experience or related work.
Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, or mental health systems.
Reliable, flexible team player who works well with minimal supervision, has a good work ethic, and can set and maintain personal boundaries.
Reliable transportation; valid driver's license and car insurance as required by law, as appropriate.
Proficiency in Microsoft Office suite.
Ability to report to the office five days a week; this is not a work-from-home position.
Pass a background check conducted by Los Angeles County.

Responsibilities

Conduct an initial housing intake and needs assessment with each tenant.
Help tenants set personal goals and develop Individual Service Plans (ISPs) to achieve them.
Address pre-existing conditions and obstacles so housing-related processes are completed in a timely manner.
Conduct at least two face-to-face contacts with each tenant monthly.
Hold quarterly meetings with tenants to review progress and accomplishments documented in Individualized Stability Plans.
Liaise among the Property Manager, property management company, tenants, and primary mental health providers to communicate concerns that could jeopardize tenancy.
Inform and instruct clients about Fair Housing, tenant rights and responsibilities, rental agreements, and property rules.
Coordinate referrals and connections to public social service agencies and community providers, supporting independence through employment, education and training, money management, and legal and benefits counseling.
Help clients obtain rental assistance, move-in assistance, and eviction-prevention services.
Address tenant grievances, mediate resident disputes, and resolve property-management issues that could affect tenancy.
Enforce housing rules in collaboration with property management.
Work with the Resident Services Coordinator to develop workshops on relevant topics, including housekeeping, money management, parenting, daily living skills, transportation, training in self-advocacy, and community accessibility.
Collect and enter data in the DHS CHAMP database to document client progress, compile reports, and evaluate the program.
Organize and manage client files.
Monitor tenants after they move into housing and prepare tenants deemed ready to transition to mainstream, non-supportive housing.
Comply with documentation and reporting directives under the service contract.
Compile and submit monthly progress reports tracking tenant residency status and supportive services provided.
Uphold CRCD’s Mission Statement and 5 Year Strategic Plan.

Benefits

14 paid holidays.
On-demand training memberships to support professional development.
Dental, vision, and medical insurance; the employer pays 85% of medical insurance and 40% of dependent medical coverage.
401(k) eligibility from day one, with up to 3% matching after one year.
529 Educational Savings Plan from Principle.
Flexible Spending Account (FSA).
Short- and long-term disability coverage.
Accident and hospital indemnity coverage.
Whole life insurance with cash benefits.
Identity theft protection and legal services.
Discounted pet insurance through ASPCA.
Generous work/life balance.