ICMS Case Manager - Villa Vanowen

The People Concern•Los Angeles, CA

3d•Onsite

About The Position

The ICMS Case Manager uses evidence-based practices, including harm reduction, housing first, and trauma-informed care, to support Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients locate suitable housing, the Case Manager implements interventions to support housing retention and coordinates services based on individual needs. The role also helps Clients develop independent living and other life skills that support the transition from homelessness to permanent housing. The position is based at Villa Vanowen in Van Nuys and is 100% onsite, with a combination of field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a full-time, non-exempt, non-management position reporting to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.
Ability to work within a high-tolerance harm reduction model with Clients experiencing multiple barriers.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 Clients if low acuity.
Build relationships with Clients to facilitate independence and the maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate care within Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, housing first principles, and professional boundaries.
Assist with Client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases, as required by the program and its funding sources.
Ensure Client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Protect the confidentiality of Client information in accordance with HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services to improve access to primary health care, mental health care, substance use services, and local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area to reduce access barriers and support community reintegration.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work collaboratively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.