ICMS Case Manager - Lumina & Woodlake Family

The People Concern•Los Angeles, CA

2d•Onsite

About The Position

The ICMS Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices such as harm reduction, Housing First, and trauma-informed care. The role partners with people experiencing homelessness to identify and address barriers to housing placement, then provides interventions and coordinated services to help recently housed clients retain their housing and meet individualized needs. The Case Manager also helps clients develop independent living and other life skills for a successful transition into permanent housing. The position divides its time and caseload between the Lumina and Woodlake Family program sites, providing equitable support and continuity of care. It is full-time and onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., and reports to the Director, Project Based Housing SPA 2 Program.

Requirements

High school diploma, GED, or equivalent; alternatively, at least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.
Ability to work in a high-tolerance harm-reduction model with clients experiencing multiple barriers.

Nice To Haves

Associate’s degree preferred.
Bachelor’s degree preferred.
Demonstrated knowledge of case management preferred.

Responsibilities

Maintain a caseload of approximately 20 high-acuity clients for intensive case management, or up to 40 low-acuity clients.
Build relationships with clients to facilitate independence and improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate clients’ treatment teams.
Engage clients and implement interventions centered on client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, Housing First principles, and professional boundaries.
Assist with client screening, intake, enrollment, and orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional-needs assessments to inform individualized treatment planning.
Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases, and ensure physical client charts meet agency, department, and funder requirements.
Protect client confidentiality in accordance with HIPAA and agency guidelines.
Help clients apply for and obtain eligible benefits.
Coordinate appointments, transportation, and follow-up services for health care, mental health care, substance-use services, and other local resources.
Transport clients in the employee’s personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work collaboratively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.