ICMS Bilingual Case Manager - Parthenia
About The Position
The Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices, including harm reduction, Housing First, and trauma-informed care. The role works with clients experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions that promote housing retention and coordinates services tailored to individual needs. The Case Manager also teaches independent-living and other life skills that help clients transition from homelessness to permanent housing. The position maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, and works in collaboration with clients, multidisciplinary teams, county programs, healthcare providers, property managers, and other community partners. The role is based at the Parthenia location and combines office and field work. It is 100% onsite, Monday through Friday, from 8:00 a.m. to 4:30 p.m., and is full-time, non-exempt, and non-management.
Requirements
- Proficient Spanish language skills sufficient to serve monolingual Spanish-speaking clients in the same capacity as English-speaking clients; proficiency must be substantiated.
- High school diploma, GED, or equivalent.
- Ability to work within a high-tolerance harm-reduction model with clients experiencing multiple barriers.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
Nice To Haves
- Bachelor’s degree preferred.
- Alternatively, a minimum of two years’ experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Demonstrated knowledge of case management.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients for intensive case management, or up to 40 clients if low acuity.
- Build relationships with clients that promote independence and improved physical and mental health.
- Coordinate with LA County Department of Mental Health and Department of Health Services programs as part of clients’ treatment teams.
- Engage clients and implement interventions emphasizing client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
- Assist with client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to inform individualized treatment planning.
- Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
- Maintain accurate, complete, and current progress notes and electronic data required by the program and funders.
- Ensure client documents in physical charts are accurate, complete, current, and properly filed.
- Protect confidential client information in accordance with HIPAA and agency guidelines.
- Help clients apply for and obtain benefits for which they are eligible.
- Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and community resources.
- Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Work collaboratively with the multidisciplinary team, including attending weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and accidental death and dismemberment insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
