ICMS Bilingual Case Manager - Arminsta

The People Concern•Los Angeles, CA

3d•Onsite

About The Position

The ICMS Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices such as harm reduction, Housing First, and trauma-informed care. The role partners with people experiencing homelessness to assess and address barriers to housing placement. After clients find suitable housing, the Case Manager implements interventions to support housing retention and coordinates services tailored to individual needs. The role also helps clients develop independent living and other life skills needed to transition from homelessness into permanent housing. The position is based at Arminta Square in Sun Valley, California, and is 100% onsite. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is a full-time, non-exempt, non-management role reporting to the Director. The work combines field and office settings and includes transporting clients in the employee’s personal vehicle to agencies and healthcare providers in the greater Los Angeles area.

Requirements

Proficient Spanish-language skills sufficient to engage monolingual Spanish-speaking clients in the same capacity as English-speaking clients; must be able to substantiate proficiency.
High school diploma, GED, or equivalent.
Ability to work within a high-tolerance Harm Reduction model with clients experiencing multiple barriers.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.

Nice To Haves

Bachelor’s degree preferred.
At least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management.

Responsibilities

Maintain a caseload of approximately 20 high-acuity clients for intensive case management services, or up to 40 clients if they are low acuity.
Build relationships with clients, facilitating independence and maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate clients’ treatment teams.
Engage clients and implement interventions emphasizing client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
Assist with screening, intake, and enrollment, including orienting clients to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funders.
Ensure client documents in physical charts are complete, accurate, current, and properly filed in accordance with agency, department, and funder expectations.
Maintain confidentiality of client information under HIPAA and internal agency guidelines.
Help clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary healthcare, mental healthcare, substance-use services, and other local resources.
Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with a multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.