ICMS Bilingual Case Manager - Parthenia

The People Concern•Los Angeles, CA

3d•Onsite

About The Position

The Bilingual Case Manager supports the housing stability, self-sufficiency, and community integration of clients experiencing homelessness, using evidence-based practices including harm reduction, Housing First, and trauma-informed care. The role assesses and addresses barriers to housing placement and, after clients find suitable housing, implements interventions to support housing retention and coordinates services to meet individual needs. The Case Manager also helps clients develop independent-living and other life skills needed to transition successfully into permanent housing. The position serves approximately 20 high-acuity clients for intensive case management, or up to 40 low-acuity clients. It is full-time, non-exempt, and non-management; reports to the Director; and is based 100% onsite at the Parthenia location, with a combination of field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role requires proficient Spanish-language skills, a valid California driver's license, a reliable insured vehicle, and willingness to transport clients in a personal vehicle.

Requirements

Proficient Spanish-language skills sufficient to engage monolingual Spanish-speaking clients in the same capacity as English-speaking clients, with the ability to substantiate language proficiency.
High school diploma, GED, or equivalent.
Ability to work within a high-tolerance harm-reduction model with clients experiencing multiple barriers.
Valid California driver's license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.

Nice To Haves

Bachelor’s degree.
At least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management.

Responsibilities

Maintain a caseload of approximately 20 high-acuity clients for intensive case management services, or up to 40 low-acuity clients.
Build relationships with clients that support independence and the maintenance of improved physical and mental health.
Collaborate with Los Angeles County Department of Mental Health and Department of Health Services programs to coordinate clients’ treatment teams.
Engage clients and implement interventions centered on client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, Housing First principles, and professional boundaries.
Assist with client screening, intake, enrollment, and orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funding sources.
Ensure client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Maintain the confidentiality of client information in accordance with HIPAA and internal agency guidelines.
Help clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance-use services, and other local resources.
Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work collaboratively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.