ICMS Program Manager - The Laurel, Parthenia, The Argent

The People Concern•Los Angeles, CA

4d•$70,500 - $78,000•Onsite

About The Position

The ICMS Program Manager oversees the daily operations of Intensive Case Management Services (ICMS) teams at The Laurel, Parthenia, and The Argent, which provide housing and intensive case management in partnership with the Department of Health Services’ Housing for Health Program. The program supports people transitioning from homelessness who live in subsidized project-based housing and may need services for the duration of their housing placement. The manager provides clinical and administrative supervision to case management staff, supports client crisis response and service coordination, and serves as the primary liaison between the agency’s DHS Housing for Health staff and ICMS team. The role ensures funder standards and program requirements are met and fosters collaboration with property managers, housing developers, and community resources. The position is full-time, exempt, management, 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., with availability for emergency calls and situations on a 24-hour basis.

Requirements

MSW, MFT, LPCC, or PsyD; registered with the California Board of Behavioral Sciences (BBS).
At least two years of full-time experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions.
Two years of supervisory experience managing staff.
Current, valid California driver’s license with an acceptable driving record.
Ability to be on call 24/7 with support from the direct clinical supervisor and Housing Department Director.

Nice To Haves

Supervisory experience.
Clinical experience.

Responsibilities

Provide clinical and administrative supervision to bachelor’s-level Case Managers and master’s-level Clinical Case Managers.
Facilitate weekly team meetings and case consultations using trauma-informed care and harm reduction approaches.
Collaborate with Housing Department teams, DHS supports, and community partners to develop interventions that improve client safety and well-being.
Assist with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.
Respond to emergency calls and situations on a 24-hour basis, with support from the direct clinical supervisor and Housing Department Directors.
Ensure client documentation, charting, and data collection are complete, timely, and accurate through ongoing database audits and chart reviews.
Coordinate with the Project-based Housing Director on program budget oversight and ensure revenue and expenses remain within the annual budget.
Assist with client screening, assessment, enrollment, and orientation to program policies, resources, and goals.
Ensure case management staff connect clients to appropriate services and use a “Whatever It Takes” approach, including assistance with housing, community resources, government and state benefits, and medical, mental health, and substance use services.
Support and contain the team following a client death or traumatic incident, and coordinate or provide debriefing when appropriate.
Ensure Annual Reviews are completed on time.
Oversee hiring and promote diverse and equitable hiring practices that reflect the population served.
Hire and manage ICMS team staffing, ensuring staff are adequately trained and follow agency and department policies and procedures.

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life and accidental death and dismemberment insurance
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates