ICMS Program Manager - The Laurel, Parthenia, The Argent

The People Concern•Los Angeles, CA

4d•Onsite

About The Position

The ICMS Program Manager oversees the daily operations of Intensive Case Management Services (ICMS) teams at The Laurel, Parthenia, and The Argent project-based housing sites. The People Concern partners with the Department of Health Services (DHS) and its Housing for Health program to provide housing and intensive case management to people experiencing homelessness. Clients receive home- and field-based interventions and clinical services using trauma-informed care and harm-reduction approaches, and may remain in the program for as long as they need subsidized housing. The Program Manager provides clinical and administrative supervision to case managers, supports crisis management and service coordination, and serves as the primary liaison between agency DHS Housing for Health staff and the ICMS team to ensure funder standards are met. The role also supports collaboration with property managers, housing developers, community resources, and other housing teams; oversees program documentation and data quality; and, with the Project-based Housing Director, monitors program budgets. The position is full-time, exempt, management, and 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m. It requires availability to respond to emergency calls and situations on a 24-hour basis, with support from the direct clinical supervisor and Housing Department Directors.

Requirements

MSW, MFT, LPCC, or PsyD; must be registered with the California Board of Behavioral Sciences (CA BBS).
At least two years of full-time experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions.
At least two years of supervisory experience managing staff.
Current, valid California driver’s license and an acceptable driving record.
Ability to be on call 24/7, with support from the direct clinical supervisor and Housing Department Director.

Nice To Haves

Supervisory experience.
Clinical experience.
Experience working with people experiencing homelessness who are living with mental illness and/or substance addictions.

Responsibilities

Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
Facilitate weekly team meetings and case consultation using trauma-informed care and harm-reduction approaches.
Collaborate with Housing Department teams, DHS supports, and community partners to develop interventions that improve client safety and well-being.
Assist with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalization.
Respond to emergency calls and situations on a 24-hour basis, with support from the direct clinical supervisor and Housing Department Directors.
Ensure client documentation, charting, and data collection are complete, timely, and accurate through ongoing electronic database audits and chart reviews.
Coordinate with the Project-based Housing Director on budget oversight and ensure program revenue and expenses remain within the annual budget.
Assist with client screening, assessment, and enrollment, including orientation to program policies, resources, and goals.
Ensure case management staff link clients to appropriate services and use a “Whatever It Takes” approach.
Ensure case managers assist clients with locating and securing housing and connecting to community resources, government and state benefits, and medical, mental health, and substance use services.
Support and provide containment to the team after a client death or traumatic incident, and coordinate or provide debriefing when appropriate.
Ensure Annual Reviews are completed in a timely manner.
Oversee hiring and ensure diverse and equitable hiring practices that reflect the population served.
Hire and manage ICMS team staffing, and ensure staff are adequately trained and follow agency and department policies and procedures.