Program Manager-ICMS

Southern California Health and Rehabilitation Program (SCHARP)•Lynwood, CA

About The Position

Under the direction of the Director of Housing Services, the Program Manager manages the ICMS Housing Services Program serving vulnerable populations. The role provides leadership to the Housing Services team, supports effective and person-centered programming, and assists the Director with program systems, policies, procedures, personnel, financial performance, reporting, and compliance. The Program Manager represents the organization to public agencies and the community and builds productive relationships with contractors and multidisciplinary teams. The position promotes supportive-housing best practices, including Housing First, person-centered planning, trauma-informed care, and critical time intervention, as applicable. It fosters a collaborative and respectful program culture focused on participant well-being while balancing financial performance and risk management. The role also helps ensure compliance with applicable laws, contracts, funder requirements, fair housing rules, and data-management practices.

Requirements

Bachelor's degree in social work, nonprofit administration, public health, or a related field is required.
At least 1 year of Team Lead experience demonstrating progressive leadership responsibility in supportive housing serving vulnerable populations.
Demonstrated ability to produce clear, transparent, accurate, and timely reports for internal and external stakeholders.
Ability to mentor direct reports who are case managers and develop future Team Leaders.
Meticulous attention to detail and experience working in a fast-paced nonprofit environment.
Strong verbal and written communication skills.
Ability to read, analyze, and interpret technical publications, government contracts, leases, regulatory documents, financial reports, and legal documents.
Ability to write reports in a prescribed style and format and present information effectively to senior management, boards of directors, and public groups.
Ability to pass a California State Department of Justice criminal background investigation, Live Scan, and/or fingerprinting.

Nice To Haves

Master's degree preferred.
Working knowledge of Los Angeles County human services, homelessness, affordable housing, and supportive housing sectors preferred.

Responsibilities

Provide excellent person-centered housing services and leadership to the Housing Services team to ensure effective programming.
Assist the Director of Housing Services in improving existing systems and developing new systems, policies, and procedures.
Help develop and implement program-specific policies and procedures in accordance with company standards and applicable funder regulations and expectations.
Help establish and maintain staff productivity and team-culture standards emphasizing exemplary customer service.
Develop reports for the Director of Housing Services, auditors, and reporting agencies, including program dashboards and forecasts.
Attend leadership academy and other leadership team meetings as directed.
Support employee retention policies and employee development plans, and ensure staff complete necessary training and obtain relevant certifications annually.
Represent the organization to public agencies and the community.
Assist with managing Housing Services personnel, including personnel changes, and recommend positions, promotions, salary adjustments, and disciplinary actions.
Establish and maintain productive working relationships with contractors and multidisciplinary teams.
Promote best practices from permanent supportive housing and related fields, including Housing First, person-centered planning, trauma-informed care, and critical time intervention, as applicable.
Foster community within programs and collaboration and respect among stakeholders from different disciplines.
Promote a person-centered service culture that balances financial performance and risk management with the organization's service mission.
Encourage staff to seek opportunities to improve participants' lives and model expected person-centered housing services.
Assist in developing, improving, and monitoring financial performance benchmarks for housing services programs.
Help ensure financial compliance with program contract requirements and follow SCHARP accounting and reporting procedures.
Assist in ensuring proactive compliance with applicable federal, state, and local laws, including government agency and foundation contracts.
Ensure proactive compliance with fair housing laws and keep current with state tenant-landlord laws and permanent supportive housing best practices.
Assist in establishing and monitoring record-keeping and data-management policies, procedures, and systems that enable timely access to funder-required data.