ICMS Bilingual Case Manager - Arminsta
About The Position
The ICMS Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration through evidence-based practices including harm reduction, Housing First, and trauma-informed care. The role works with clients experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions that promote housing retention and coordinates services tailored to individual needs. The Case Manager also helps clients develop independent living and life skills to support their transition into permanent housing. The position is based at Arminta Square in Sun Valley, California, and is 100% onsite, with a combination of field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. It is full-time, non-exempt, and non-management, and reports to the Director.
Requirements
- Proficient Spanish language skills sufficient to engage monolingual Spanish-speaking clients in the same capacity as English-speaking clients; must be able to substantiate language proficiency.
- High school diploma, GED, or equivalent.
- Ability to work within a high-tolerance harm reduction model with clients experiencing multiple barriers.
- Valid California driver's license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
Nice To Haves
- Bachelor’s degree, or a minimum of two years’ experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Demonstrated knowledge of case management.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients for intensive case management services, or up to 40 clients if acuity is low.
- Build relationships with clients to facilitate independence and maintenance of improved physical and mental health.
- Collaborate with Los Angeles County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to coordinate client treatment teams.
- Engage clients and implement interventions emphasizing client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
- Assist with client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
- Complete quarterly collaborative goal plans with clients to target improvements in quality of life and health outcomes.
- Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funders.
- Ensure client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
- Protect client confidentiality in accordance with HIPAA and internal agency guidelines.
- Assist clients with applying for and obtaining benefits to which they are entitled.
- Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
- Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area to reduce access barriers and support community reintegration.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Work collaboratively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life and Accidental Death & Dismemberment (AD&D)
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
