Housing Support Case Manager

Claratel Behavioral Health•Decatur, GA

5d•Onsite

About The Position

The Housing Support Case Manager is an integral member of the Housing Support Program, which provides case management and psychosocial rehabilitation to adults living in permanent subsidized housing. The program promotes housing stability, wellness, independence, recovery, and community integration, with supports tailored to individuals’ needs and informed by the effects of serious and persistent mental illness and lived trauma. The Case Manager serves as a first point of contact for landlords and property owners regarding issues affecting individuals in supportive housing and links clients to community resources, entitlements, psychiatric, substance use, and medical services, as well as crisis prevention and intervention services. Under general supervision, the Case Manager helps clients with housing searches, leasing and move-in processes, initial furnishings and household needs, safety and wellness checks, housing safety inspections, housing stability planning, early intervention around issues that threaten tenancy, tenant and landlord education, and annual recertification, inspection, or voucher conversion processes. The role carries a caseload of 25–30 clients and requires regular in-person or community-based visits, care coordination, skills training, crisis awareness, timely documentation, team participation, and meeting program productivity standards. The position works in community settings, with service delivery in person and via telehealth or telephone. The typical schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m., with some evening and weekend hours required, including rotation on the HSP crisis warm line. Travel throughout DBHDD Region 3 is required.

Requirements

Bachelor’s degree in a related field, such as human services, psychology, counseling, criminal justice, sociology, or social work, or equivalent education and experience.
One year of experience in a behavioral health setting providing case management, community support services, or similar services.
Proficient technology skills, including the ability to use an electronic medical record, computer, telehealth system, and cell phone.
Care coordination skills to help individuals access and connect with additional resources or services within the agency or community.
Transportation to and from work.
Strong interpersonal skills and ability to be a positive team player.
Valid Georgia driver’s license and motor vehicle record.
Pass a pre-employment drug screen and fingerprint-based background check.
Complete and pass the agency-sponsored defensive driving course and all other required agency trainings.

Responsibilities

Carry a caseload of 25–30 clients and visit each client at least once per week in their residence or a community setting during the first three months after housing is obtained; thereafter, see individuals twice per month.
Provide care coordination to support housing stability and independent living skills, and facilitate referrals and linkages to internal and external community services and providers.
Provide ongoing support, case management, and skills training in accordance with each individual’s strengths, needs, abilities, preferences, and treatment plan goals.
Gather information from clients, family members, and support systems to help ensure clients receive an appropriate level of care.
Recognize the need for crisis intervention and notify the designated supervisor or clinical contact about escalated situations.
Complete timely, high-quality documentation of service contacts, including face-to-face and collateral meetings and outreach attempts, within 24 hours.
Participate in weekly team meetings and provide input on client treatment needs based on observations and interactions with individuals, families, and other providers.
Meet the agency productivity standard of 40 billable hours per month.
Meet regularly with the program manager to support professional growth, review and evaluate services and supports, and evaluate performance.
Assist with housing searches, leasing, move-in processes, initial furnishings and household goods, deposits, safety and wellness checks, and housing safety inspections.
Develop a Housing Stability Support Plan as an adjunct to an individual’s IRP.
Intervene early to address factors affecting housing stability, including late rent payments, lease violations, and tenant-landlord or property-owner conflicts.
Educate tenants and landlords or property owners about their roles, responsibilities, and rights.
Assist with annual housing recertification, inspection, and voucher conversion processes.
Perform additional duties as assigned by the team lead, program manager, or director.