Housing Support Case Manager

Claratel Behavioral Health • Decatur, GA

4d

About The Position

The Housing Support Case Manager is an integral part of a program serving adults living in permanent subsidized housing. The program promotes housing stability, wellness, independence, recovery, and community integration, with supports tailored to individuals’ needs and attentive to the effects of serious and persistent mental illness (SPMI) and lived trauma. Housing stability is measured through continued housing, fewer hospitalizations, emergency room visits, and incarcerations, fewer or shorter crisis episodes, and increased or stable participation in maintaining personal housing stability and wellness.

Under general supervision, the Case Manager provides case management and psychosocial rehabilitation. Responsibilities include helping clients with housing searches, leasing, move-in needs, safety and wellness checks, housing inspections, housing stability planning, early intervention for issues affecting housing, tenant and landlord education, and annual housing recertification, inspection, or voucher conversion processes. The position also serves as a first point of contact for landlords and property owners regarding issues involving individuals in supportive housing and provides connections to community services, entitlements, psychiatric, substance-use and medical services, and crisis prevention and intervention.

Requirements

• Bachelor’s degree in a related field, such as human services, psychology, counseling, criminal justice, sociology, or social work, or equivalent education and experience.
• One year of experience in a behavioral health setting providing case management, community support services, or similar services.
• Proficient technology skills, including ability to use an electronic medical record, computer, telehealth system, and cell phone.
• Care coordination skills to help individuals access and connect with additional agency and/or community resources and services.
• Transportation to and from work.
• Strong interpersonal skills and ability to be a positive team player.
• Valid Georgia driver’s license and motor vehicle record.
• Must pass a pre-employment drug screen and fingerprint background check.
• Must complete and pass the agency-sponsored defensive driving course and all other agency-required trainings.

Responsibilities

• Carry a caseload of 25–30 clients and conduct at least one visit per week per client at their residence or in the community during the first three months after they obtain housing; after three months, see individuals twice per month.
• Assist with housing searches, leasing, and move-in processes.
• Assist with purchasing initial furnishings, deposits, and household goods for one-time move-in needs.
• Conduct safety and wellness checks and housing safety inspections.
• Develop a Housing Stability Support Plan as an adjunct to an individual’s IRP.
• Intervene early to address factors affecting housing stability, such as late rent payments, lease violations, and tenant-landlord or property-owner conflicts.
• Educate tenants and landlords or property owners about their roles, responsibilities, and rights.
• Assist with annual housing recertification, inspections, and voucher conversion processes.
• Coordinate care to support housing stability and independent living skills, and facilitate referrals and linkages to internal and external community services and providers.
• Provide ongoing support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified in the treatment plan.
• Gather information from clients, family members, and/or support systems to help ensure clients receive an appropriate level of care.
• Recognize the need for crisis intervention and notify the designated supervisor or clinical contact about escalated situations.
• Complete timely, high-quality documentation of service contacts, collateral meetings, and outreach attempts within 24 hours.
• Participate in weekly team meetings and provide input about client treatment needs based on observations and interactions with individuals, families, and other providers.
• Meet the agency productivity standard of 40 billable hours per month.
• Meet regularly with the program manager to support professional growth, review and evaluate services and supports, and assess performance.
• Participate in the HSP crisis warm line rotation.
• Perform additional duties as assigned by the team lead, program manager, or director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level