Housing Stability Case Manager

Minnesota Assistance Council for Veterans•Moorhead, MN

20h•$50,000 - $57,000

About The Position

The Housing Stability Case Manager provides intensive case management to Veterans and their families who are homeless or at risk of homelessness. The position conducts financial, personal, and crisis assessments to identify barriers and works with Veterans to create housing stability plans that address their needs. The position primarily serves Veterans and families in the Moorhead area and provides services to participants in Bemidji and St. Cloud as needed. The Case Manager coordinates with local staff and community partners to support participants and maintain continuity of services. Occasional travel to these communities may be required based on participant and program needs. Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit working to end Veteran homelessness in Minnesota. It provides housing, employment, and legal services to Veterans and their families who are homeless or at risk. MACV has approximately 100 employees, operates on an annual budget of more than $14 million, and has offices throughout Minnesota, with administrative functions based at its St. Paul headquarters.

Requirements

Strong communication skills for communicating directly with Veterans and community providers.
Strong problem-solving skills and ability to work under tight timelines toward crisis resolution.
Strong organizational and time-management skills, including managing multiple participant cases and competing priorities across service areas.
Ability to work independently in a mobile, community-based setting while maintaining regular communication and collaboration with supervisors, program staff, and community partners.
Experience and comfort entering and managing information in a comprehensive database system.
Ability to coordinate services across multiple geographic locations and collaborate with staff and providers serving participants in different communities.

Nice To Haves

College degree in a relevant field, such as social work or human services.
Experience providing case management or direct services to people experiencing homelessness, housing instability, mental health challenges, substance use, or other barriers to stability.
Experience working with Veterans and/or knowledge of Veteran-specific needs, resources, and service systems.
Ability to present information and program resources to small groups and community partners.
Veteran status or knowledge of Veteran issues.
Knowledge of client tracking systems and database experience.
Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

Conduct intake, including collecting required admission documentation, identifying referral needs, and explaining the program and its expectations.
Develop housing plans with Veterans and households, including short- and long-term goals and objectives, and update case plans as required.
Provide mobile case management using a harm-reduction, strength-based model.
Provide financial assistance in accordance with program policies and procedures.
Develop discharge plans addressing permanent housing stability, economic stability, emotional stability, and self-determination.
Attend supervisory, case-conferencing, and other meetings as directed.
Coordinate with other service providers to connect participants with necessary services and support access, eligibility, and follow-through.
Evaluate participant progress through plans, reassess needs, and adjust plans as needed.
Maintain working relationships with community agencies to support comprehensive participant services and stay informed about trends and available resources.
Work with program staff to ensure compliance with grant outcomes.
Provide case management and Veteran services in Moorhead, Bemidji, St. Cloud, and surrounding areas as needed, coordinating with local staff and community partners.