Stability Services Case Manager

Lighthouse•Pontiac, MI

About The Position

Lighthouse MI is a growing nonprofit established in 2019 through the joining of Lighthouse of Oakland County and South Oakland Shelter. It provides emergency basic-needs assistance, housing programs, and supportive services intended to promote long-term economic stability in Metro Detroit. Lighthouse also operates Spero Housing Group, which develops and operates affordable and supportive housing, and HandUp, a community and crowdfunding platform for homeless-service agencies and their clients. The Stability Services Case Manager works with formerly homeless individuals and families in Lighthouse’s permanent supportive housing program to help them pursue longer-term housing solutions and increase self-sufficiency. The role provides wrap-around support, connects clients with community resources, and collaborates with other case managers to address housing-stability needs. The position involves maintaining a caseload, conducting client and landlord outreach, providing ongoing case management, coordinating housing-related assistance, and completing program documentation and data entry. The case manager also helps clients set goals, access benefits, comply with program requirements, and build long-term stability.

Requirements

Lived or professional experience working with people experiencing homelessness or extreme poverty in the United States.
Associate degree.
One to two years of experience in a role directly or indirectly related to human or social services and/or case management.
Reliable transportation for transporting clients and maintenance of automobile insurance.
Valid driver’s license; Lighthouse may require a driving-record check when driving is an essential function of the position.
Knowledge of Microsoft Office Suite and Google Apps.
Flexibility and ability to prioritize tasks in a rapidly changing environment.
Ability to multitask effectively in a fast-paced environment.
Ability to work with a challenging and diverse population.

Nice To Haves

Bachelor of Social Work from an accredited four-year college or university, or a master’s degree in a related field.
Two or more years of experience in a role directly or indirectly related to human or social services and/or case management.
Understanding of social constructs affecting people experiencing economic instability.
Knowledge of social services in Oakland County and surrounding areas.
HMIS experience.
Ability to self-regulate and work independently while coordinating with other staff.
Interest in innovation and creative problem-solving.
Training in Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT.
Certified HQS Inspector.
Proven ability to work effectively with racially and ethnically diverse clients and teams.
Experience managing and leading teams.
Ability to build consensus and resolve conflict, including willingness to have difficult conversations.
Exceptional written and oral communication skills.
Ability to listen and accept feedback constructively.
High emotional intelligence.
Unwavering personal integrity.
Ability to lead in a fast-paced, demanding, and constantly changing environment.

Responsibilities

Maintain a caseload of 18–22 clients.
Help clients obtain personal documents required for housing programs.
Conduct landlord outreach and advocacy to build a pool of landlords willing to accept the permanent supportive housing program.
Contact landlords for mediation, negotiation, and tenant relations.
Connect clients with resources for move-in costs, furniture, moving services, and other needs.
Provide ongoing case management using a Housing First model and strength-based approach, including in-home or in-community support at least monthly.
Maintain agency approval to transport clients in a personal vehicle.
Complete timely program entries, exits, and case notes in the Homelessness Management Information System (HMIS).
Track case-management activities and client outcomes in HMIS and an internal tracking log; enter data in real time when possible and at least within 48 hours, and meet monthly data-entry deadlines.
Assist clients in applying for and obtaining mainstream benefits, including MDHHS and Section 8.
Maintain client files and records.
Collect data to support measurement of program outcomes.
Conduct intakes for the permanent supportive housing program through HMIS.
Complete asset and needs assessments and help clients develop and implement Individual Service Plans with goals and action steps.
Complete Housing Quality Standards (HQS) inspections.
Implement and enforce program rules, policies, and procedures to maintain a safe and compliant environment.
Record and process client program fees (rent).
Submit payment requests for clients’ monthly housing costs and ongoing needs.
Coordinate inter-agency solutions and referrals to help clients access shelter or housing, meet goals, and attain long-term stability.
Continuously improve and consistently implement case-management and data-collection tools.
Uphold agency values and maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
Participate in internal and external task forces and committees addressing homelessness.