Stability Coordinator

Eurofins•Madison, WI

4d•Onsite

About The Position

Eurofins Food Chemistry Madison is hiring a Stability Coordinator for its food chemistry laboratory in Madison, Wisconsin. The laboratory specializes in food chemistry testing for products including infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and botanicals, and conducts testing and shelf-life studies using a range of analytical instrumentation. The Stability Coordinator manages the accession, tracking, movement, and disposition of stability samples and coordinates stability studies and chamber activities. The role supports accurate documentation and compliance with applicable regulations and standards, communicates study issues and discrepancies, contributes to client support and study documentation, and helps train and oversee colleagues. The coordinator also develops process improvements and handles internal customer inquiries and other assigned duties.

Requirements

At least 3 years of work experience in a related field.
Proficiency in the Microsoft Office suite.
Customer service skills, including attention to detail, accuracy, confidentiality, and communication skills.
Good documentation skills.
Effective conflict-resolution skills.
Working knowledge of company procedures for sample receipt, transfer, and shipping.
Ability to learn new tasks.
Ability to think critically and solve problems quickly and efficiently.
Computer expertise.
Bachelor's degree; a related science field is preferred. Experience may be substituted for education.
Commitment to excellence in client service.

Nice To Haves

Proficiency in department-specific software (NIMS).
Knowledge of chamber operation and a basic understanding of supporting operational systems.

Responsibilities

Perform sample accession tasks, including opening, entering, tracking, labeling, shipping, and disposition of stability samples.
Review sample inventories for accuracy and communicate discrepancies; confirm sample receipt to clients when appropriate.
Coordinate movement of samples to and from stability chambers.
Enter detailed stability studies into the appropriate Laboratory Information System (NIMS) for Food and Dietary Supplements with a high degree of accuracy.
Understand and follow regulations applicable to stability studies, including Good Laboratory Practices, Good Manufacturing Practices, and ISO requirements.
Coordinate or perform chamber-related activities, including installation and operational qualification, monitoring, environmental data review, alarm response, maintenance, repairs, and logbook accuracy.
Inform the Study Director and/or management of problems or deviations that may affect study integrity and recommend corrective action.
Assist clients with information about the company's scientific capabilities and quality, technical, and administrative support services.
Assist in writing, reviewing, and finalizing stability protocols and quotes.
Assist with responses to QAU, client, and regulatory questions or requests.
Coordinate with other business units or external stability-space providers to ensure accurate sample placement and retrieval.
Coordinate with Client Service Coordinators to establish or update customer service procedures as appropriate.
Communicate discrepancies to appropriate personnel and assist with problem solving.
Maintain sample tracking systems, including their upkeep, data entry, and accuracy.
Handle internal customer inquiries and distribute sample information and paperwork.
Introduce and independently develop improvement ideas; collaborate with staff from other areas outside sample management.
Solve problems independently and contact internal or external clients for clarification as needed.
Train new employees, work with and direct less experienced staff, prioritize daily workloads and special projects, and oversee and review peers' work.
Serve as an authorized environmental system monitor and after-hours responder.
Perform other supporting duties as assigned.