Stability Coordinator

Hamilton Families•San Francisco, CA

4d•$0 - $70,304•Onsite

About The Position

Hamilton Families is seeking a Stability Coordinator to provide strategic oversight, guidance, and professional development support for Stability Case Managers. The role oversees participant program activities, provides new-hire and ongoing team training, and ensures program compliance with service goals and objectives. The coordinator works with the Housing Stability Manager to develop and implement programs supporting at-risk families and helps ensure participants receive culturally competent, respectful services.

Requirements

At least 3 years of experience in social work, psychology, a human services setting, or a related field.
Experience managing a team, setting goals, coaching, and supporting professional development.
Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
High proficiency in Microsoft Office Suite, Salesforce, and other software.
Ability to travel locally and long distance to meet with vendors and participants.
Ability to collaborate with a diverse group of people on projects and decisions for participants' benefit.
Familiarity with case management databases or customer service platforms.
Strong organization, self-motivation, and ability to work independently toward goals.
Demonstrated ability to exercise sound judgment and uphold policies and procedures.
Skill in documentation, reporting, and maintaining confidentiality.
Thoughtful leadership that supports a healthy and collaborative team environment.

Nice To Haves

Bilingual abilities, especially in Spanish.

Responsibilities

Collaborate with the Housing Stability Manager to develop strategies and oversee implementation of programs supporting at-risk families.
Supervise and provide strategic direction for case management staff, including leading meetings, performance evaluations, and professional coaching.
Lead recruitment and training for case management staff, ensuring alignment with Hamilton Families policies and program needs.
Oversee resolution of complex service challenges and guide staff in developing effective approaches and solutions.
Develop individual assessments and service plans aligned with program goals.
Enhance participant relations and foster a service-focused, diverse, and respectful work environment that supports positive participant experiences.
Oversee reporting and quality assurance to ensure data integrity and compliance with program goals.
Lead case reviews, exit planning, and program coordination meetings; serve as a liaison with funders and community organizations.
Ensure accurate record-keeping and assist with policy and procedure development.
Promote culturally competent services and a collaborative work environment.
Occasionally assume limited case management responsibilities for training or program purposes.