Stability Coordinator

Eurofins USA Food Testing•Madison, WI

3d•Onsite

About The Position

The Stability Coordinator performs sample accession tasks for stability samples, including opening, entering, tracking, labeling, shipping, and disposition. The role verifies sample inventories, communicates discrepancies and receipt confirmations to clients when appropriate, coordinates sample movement to and from stability chambers, and enters stability studies into the appropriate Laboratory Information System (NIMS) for Food and Dietary Supplements with a high degree of accuracy. The position coordinates chamber-related activities, including qualification, monitoring, environmental data review, alarm response, maintenance, repairs, and logbook accuracy. The coordinator applies relevant regulations and procedures, including Good Laboratory Practices, Good Manufacturing Practices, and ISO requirements; informs the Study Director or management about problems or deviations that may affect study integrity; and recommends corrective action. The role also supports clients and internal teams by providing information about scientific capabilities and services, assisting with protocols and quotes, responding to quality assurance, client, and regulatory requests, coordinating with external stability-space providers and other business units, and maintaining accurate sample-tracking systems. The coordinator helps improve procedures, resolves problems, trains and directs less experienced staff, prioritizes workloads and projects, reviews peers’ work, and serves as an authorized environmental system monitor and after-hours responder. Other supporting duties may be assigned.

Requirements

At least 3 years of work experience in a related field.
Proficiency in Microsoft Office suite and required computer expertise.
Customer service skills, including attention to detail, accuracy, confidentiality, and communication skills.
Good documentation skills.
Effective conflict-resolution skills.
Working knowledge of company procedures for sample receipt, transfer, and shipping.
Ability to learn new tasks.
Ability to think critically and solve problems quickly and efficiently.
Bachelor’s degree; a related science field is preferred. Experience may be substituted for education.
Commitment to excellence in client service.

Nice To Haves

Proficiency in department-specific software (NIMS).
Knowledge of chamber operation and a basic understanding of supporting operational systems.
Bachelor’s degree in a related science field.

Responsibilities

Open, enter, track, label, ship, and disposition stability samples.
Review sample inventories for accuracy and communicate discrepancies.
Confirm sample receipt to clients when appropriate.
Coordinate sample movement to and from stability chambers, including coordination with other business units or outside stability-space providers.
Enter detailed stability studies into the appropriate NIMS systems for Food and Dietary Supplements accurately.
Follow regulations and procedures relevant to stability studies, including Good Laboratory Practices, Good Manufacturing Practices, and ISO requirements.
Coordinate or handle chamber activities, including installation and operational qualification, monitoring, environmental data review, alarm response, maintenance, repairs, and logbook accuracy.
Inform the Study Director and/or management of problems or deviations that may affect study integrity and recommend corrective action.
Assist with providing clients information about scientific capabilities and available quality, technical, and administrative support services.
Assist in writing, reviewing, and finalizing stability protocols and quotes.
Assist with responses to QAU, client, and regulatory questions or requests.
Coordinate with Client Service Coordinators to establish or update customer service procedures as appropriate.
Maintain sample-tracking systems, including upkeep, data entry, and accuracy.
Handle internal customer inquiries and distribute sample information and paperwork.
Develop improvement ideas and solve problems independently, contacting internal or external clients for clarification as needed.
Train new employees, work with and direct less experienced staff, and prioritize daily workloads and special projects.
Oversee and review peers’ work.
Serve as an authorized environmental system monitor and after-hours responder.
Perform other supporting duties as assigned.