Stability Coordinator

Eurofins•Madison, WI

9h•Onsite

About The Position

Performs any combination of sample accession tasks including: opening, entering, tracking, labeling, shipping and disposition of stability samples. Reviews sample inventory against samples to ensure accuracy and communicate discrepancies. Communicates confirmation of sample receipt to clients, if appropriate. Responsible for the coordination of sample movement to and from stability chambers. Ability to enter detailed stability studies into all of the appropriate Laboratory Information System(NIMS), both Food and Dietary Supplements with high degree of accuracy. Special projects, as needed. Understanding of any regulations required for the accurate execution stability studies. To include but not limited to: Good Laboratory Practices, Good Manufacturing Practices and ISO. Coordinates and/or handles all chamber related activities including installation/operational qualification, monitoring, environmental data review, alarm response, maintenance, chamber repairs, and logbook accuracy. Informs Study Director and/or management of any problems and/or deviations that may affect the integrity of the study and recommends corrective action. Assists in supplying clients with information on Covance’s scientific capabilities and the quality, technical and administrative support services available. Assists in writing, reviewing and/or finalizing stability protocols and quotes. Assists in responding to QAU, client and regulatory questions or requests. Ability to coordinate with other business units or outside stability space provides to ensure accurate set down and retrieval of stability samples. Coordinates with Client Service Coordinators to establish or update customer service procedures, as appropriate. Communicate discrepancies to appropriate personnel and assists with problem solving. Responsible for upkeep, entry and accuracy of sample tracking systems. Handles internal customer inquiries. Distributes sample information and paperwork. Introduces and independently develops improvement ideas. Ability to work with others from different areas outside of sample management. Solves problems independently, contacting internal or external clients for clarification as needed. Responsible for training new employees, working with and directing less experienced staff, and prioritizing workloads and/or special projects on a daily basis. Oversee and reviews work of peers. Approved as an authorized environmental system monitor and after hour responder. Other supporting duties as assigned.

Requirements

3+ years’ work experience in a related field.
Proficient in Microsoft Office suite.
Customer service skills including attention to detail, accuracy, confidentiality, and communication skills.
Ability to use a variety of computer applications.
Proficient at department-specific software (NIMS) is preferred.
Demonstrates commitment to Excellence in Client Service.
Good documentation skills.
Effective conflict resolution skills.
Working knowledge of company procedures for sample receipt, transfer, and shipping.
Ability to learn new tasks.
Ability to think critically and solve problems quickly and efficiently.
Computer expertise required.

Nice To Haves

Knowledge of chamber operation and basic understanding of supporting operational systems is desired.
Bachelor’s degree (related science field is preferred). Experience may be substituted for education.

Responsibilities

Performs sample accession tasks including opening, entering, tracking, labeling, shipping, and disposition of stability samples.
Reviews sample inventory against samples to ensure accuracy and communicate discrepancies.
Communicates confirmation of sample receipt to clients.
Coordinates sample movement to and from stability chambers.
Enters detailed stability studies into Laboratory Information System (NIMS).
Understands regulations required for stability studies (GLP, GMP, ISO).
Handles chamber related activities including installation/operational qualification, monitoring, environmental data review, alarm response, maintenance, chamber repairs, and logbook accuracy.
Informs Study Director and/or management of problems/deviations and recommends corrective action.
Assists in supplying clients with information on scientific capabilities and support services.
Assists in writing, reviewing, and/or finalizing stability protocols and quotes.
Assists in responding to QAU, client, and regulatory questions or requests.
Coordinates with other business units or outside stability providers for sample set down and retrieval.
Coordinates with Client Service Coordinators to establish or update customer service procedures.
Communicates discrepancies and assists with problem-solving.
Maintains accuracy of sample tracking systems.
Handles internal customer inquiries.
Distributes sample information and paperwork.
Develops improvement ideas and works with individuals from different areas.
Solves problems independently, contacting clients for clarification as needed.
Trains new employees, directs less experienced staff, and prioritizes workloads/special projects.
Oversees and reviews work of peers.
Serves as an authorized environmental system monitor and after-hours responder.
Performs other supporting duties as assigned.