Housing Focused Case Manager

Hope The Mission•Los Angeles, CA

7d•$0 - $24

About The Position

The Housing Focused Case Manager provides individualized, housing-first case management to participants in Hope the Mission’s interim housing programs, working under the supervision of the Program Manager. The position prioritizes rapid placement into permanent housing through low-barrier, harm-reduction, and trauma-informed approaches. The role is accountable for participant engagement, accurate documentation, and collaboration across teams and with housing partners to reduce time in shelter, strengthen housing readiness, and support lasting stability. The Case Manager assesses participants’ housing barriers, preferences, and eligibility; develops and updates housing action plans; and maintains regular contact focused on housing progress. The role supports participants through the full housing navigation process, coordinates available move-in assistance, and helps participants understand tenant rights and lease obligations. The position also maintains timely HMIS or other approved data records, tracks housing outcomes, and participates in case reviews, supervision, and team coordination. The position may include field-based work such as off-site housing appointments, unit viewings, document collection, and landlord meetings. Depending on program assignment, the Case Manager may support individuals, families, or Transitional Age Youth. The employee may also assist interim housing staff with wellness checks, de-escalation, and unit compliance. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evenings or weekends as participant and housing availability needs require.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or equivalent experience.
At least one year of experience in homeless services, housing navigation, or case management, or at least three years of experience working with people experiencing homelessness or similar populations.
Knowledge of Housing First, Harm Reduction, Trauma-Informed Care, and motivational interviewing practices.
Strong housing-focused problem-solving, navigation, and participant engagement skills.
Ability to manage a caseload with competing priorities and deadlines.
Excellent written and verbal communication skills.
Strong documentation and organizational skills, with consistent attention to detail.
Ability to collaborate within multidisciplinary teams.
Professional boundary-setting and sound ethical decision-making.
Proficiency in HMIS, Client Track, Microsoft Office Suite, and basic computer applications.
Understanding of contract compliance, program accountability, and outcomes measurement practices.
Ability to uphold the organization’s mission, values, and service philosophy with integrity.
Successful completion of required background checks.
Pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
For roles requiring driving: acceptable driving record under HTM’s commercial insurance criteria, a California driver’s license, and proof of vehicle insurance.
Proof of legal authorization to work in the United States.
Compliance with company policies, including safety, confidentiality, conduct standards, and HIPAA standards.
Reliable transportation.
Ability to meet the stated physical demands, including lifting up to 25 pounds, mobility, and driving in and around Los Angeles County.

Nice To Haves

Knowledge of HUD guidelines, subsidized housing programs, and the Coordinated Entry System.
Experience with HMIS or similar data systems.

Responsibilities

Provide individualized housing-focused case management using Housing First, low-barrier, and trauma-informed approaches, with an emphasis on rapid permanent housing placement.
Assess participants’ housing barriers, preferences, and eligibility for housing resources and subsidies.
Develop, implement, and regularly update Housing Action Plans with measurable goals focused on permanent housing placement.
Maintain active, regular participant contact focused on housing progress, problem-solving, and motivation.
Support participants in understanding tenant rights, lease obligations, and successful tenancy expectations.
Assist with housing applications, referrals, document collection and verification, housing interviews, unit viewings, lease signings, and move-in logistics.
Communicate with housing navigation partners to support participants’ access to housing services.
Coordinate available move-in assistance, including deposits and other housing supports.
Document services, participant contacts, and housing activities accurately and on time in HMIS or agency-approved data systems, including updating HMIS within 48 hours of participant contact or activity.
Track and report housing outcomes, including referrals, placements, length of stay, and program exits.
Follow agency policies, procedures, safety protocols, incident reporting, and grievance procedures.
Collaborate with Housing Navigators, Data Coordinators, Assistant Program Managers, Program Managers, external housing partners, site staff, operations, and leadership.
Participate in case conferences, supervision, housing case reviews, chart reviews, and team meetings as required.
Conduct field-based work as needed, including off-site housing appointments, unit viewings, document collection, and landlord meetings.
Support individuals, families, or Transitional Age Youth based on program assignment.
Work occasional evenings or weekends according to participant and housing availability needs.
Support interim housing staff with wellness checks, de-escalation, and unit compliance as needed.
Perform other duties as assigned.