Housing Focused Case Manager - Bilingual (English/Spanish) - CCFRC

The Road Home•Midvale, UT

11d•Onsite

About The Position

The Housing Focused Case Manager provides trauma-informed, guest-driven case management to individuals experiencing homelessness, with the primary goal of facilitating rapid access to stable housing. The role engages guests at the Connie Crosby Resource Center, connects them with community resources, and supports their transition into housing. The Case Manager also collaborates with the shelter team to identify barriers to housing and develop shelter-wide strategies and procedures to address them. This is an in-person, full-time position at the Connie Crosby Resource Center in Midvale, Utah. The schedule is Tuesday through Saturday or Sunday through Thursday, 9 a.m. to 5 p.m. The position reports to the Supportive Services Manager and is non-exempt, with a starting rate of $18.90 per hour. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Fluency in both Spanish and English.
Ability to safely operate an agency vehicle to transport guests.
At least 21 years old.
Valid, unexpired driver’s license and ability to drive a vehicle as needed.
Ability to lift and move items weighing up to 50 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Must pass a pre-employment background check and drug screening.
Ability to use basic computer programs, including email and spreadsheets.
Strong organizational skills for accurate record-keeping and timely case notes.
Ability to remain calm and professional during high-pressure situations.
Strong interpersonal skills and ability to work with diverse populations.
Ability to provide clear, patient, empathetic customer service and handle difficult situations professionally.
Ability to accept supervision, direction, and feedback with openness.
Reliability, dependability, and consistent attendance.

Nice To Haves

Experience working with diverse and/or vulnerable populations.
Lived, work, or volunteer experience, or a degree in a related field.
Creative problem-solving to help guests overcome housing barriers.
Ability to network and build relationships with community partners to find housing options.

Responsibilities

Help individuals experiencing homelessness secure stable housing.
Identify housing barriers with guests and connect them with appropriate community resources.
Celebrate housing achievements and assist guests with moving into their new homes.
Use agency vehicles to transport guests to housing appointments and viewings.
Assist the Housing Navigation team with housing searches and applications.
Establish individualized goals and complete housing plans with a diverse caseload.
Engage with guests weekly to provide resources, discuss housing options, and update housing plans.
Maintain healthy and professional boundaries with guests in accordance with agency guidelines and trauma-informed practices.
Collaborate daily with departments to promote an effective team environment.
Network with community partners to identify housing options and additional resources.
Attend daily team open office hours to interact with guests and support their housing goals.
Attend weekly team meetings and contribute to case-conferencing discussions.
Maintain accurate records, case notes, and statistical data, completing case notes in a timely manner each week.
Assist other shelter teams as needed, including dorm cleaning, front desk coverage, and meal support.
Participate in special agency projects as needed.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
Participate in emergency drills and environmental safety activities.
Follow agency security, safety, and sanitation protocols.
Provide trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and problem-solving using community resources.
Respond to high-stress situations using de-escalation techniques and agency training.
Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges.
Facilitate difficult conversations about program expectations, roommate conflicts, and potential program exits when necessary.
Honor the backgrounds, identities, and experiences of the people served and foster belonging across diverse ethnic and cultural heritages.
Implement Housing Focused principles, risk management strategies, and high-access services.
Perform other duties as assigned.