Host/Cashier

Bob Evans Restaurants • Avon, OH

5d

About The Position

The Host/Cashier welcomes guests, helps manage seating and wait times, and supports a positive family dining experience. The role includes seating guests, providing menus and kids’ packs, monitoring restaurant flow and guest needs, responding to questions and complaints, and handling cash, credit card, and gift card transactions. The position also helps maintain clean, stocked lobby, bakery, retail, restroom, and general work areas; follows safe food and beverage handling practices; supports promotions and situational selling; and may assist in other job categories or perform other assigned duties. Applicants should have strong guest-service and teamwork skills, attention to detail, the ability to multitask, and familiarity with restaurant practices and POS systems. The position requires standing and walking for extended periods and may involve lifting or transferring up to 50 pounds.

Requirements

• Excellent guest-service skills and experience.
• Ability to identify and resolve issues as they arise.
• Attention to detail and ability to multitask.
• Ability to prioritize, with good organizational skills.
• Ability to accurately handle money, make change, and process credit card transactions.
• Strong menu knowledge.
• Computer skills, including familiarity with a POS system.
• 0–2 years of related experience.
• Strong knowledge of commonly used restaurant concepts, practices, and procedures.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Dependability and exceptional teamwork skills.
• Ability to stand for an entire shift and walk for long periods without rest or sitting.
• Ability to push, lift, carry, and transfer up to 50 pounds.
• Ability to reach, handle objects, tools, or controls, bend, and stoop.
• Ability to communicate verbally and use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
• Ability to freely access all areas of the restaurant, including selling floors, stock areas, and register areas.

Responsibilities

• Greet guests warmly and escort them to tables.
• Monitor guest needs and restaurant flow, and seat guests accordingly.
• Provide the appropriate number of menus and kids’ packs when seating guests.
• Perform restroom checks, answer the phone, and keep the lobby, bakery, retail areas, and general work area clean and stocked.
• Follow safe food and beverage handling practices.
• Communicate with guests, manage crowds, and help guests feel at ease while waiting for tables or carryout orders.
• Ask guests about their dining experience and handle complaints, involving a manager when appropriate.
• Handle cash and credit transactions and accurately account for cash, credit cards, and gift cards.
• Assist with marketing, promotions, and situational selling by communicating new promotions, products, or marketing information to guests.
• Clear, sanitize, and set tables as needed.
• Manage guest wait times in coordination with managers to provide accurate quoted wait times.
• Assist in other job categories as needed and perform all other duties as assigned.

Benefits

• Competitive compensation, up to $15.00 per hour depending on restaurant concept experience.
• Health and welfare benefits.
• 401(k) with company match.
• Flexible scheduling.
• Opportunity for development and career growth.
• Early close and no late nights.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed