Host/Cashier

Bob Evans Restaurants•Cuyahoga Falls, OH

2d•Onsite

About The Position

The Host/Cashier welcomes guests, manages seating and wait times, supports a positive dining experience, and handles cash and credit transactions. The role also helps maintain clean, stocked guest areas and may assist with promotions or other job categories. Employees are expected to be dependable, work well with a team, and perform assigned duties satisfactorily. Bob Evans states that it updates safety and sanitation procedures in accordance with current CDC, local, and state guidelines.

Requirements

Excellent guest-service skills and experience.
Ability to identify and resolve issues as they arise.
Attention to detail and ability to multitask.
Ability to prioritize and strong organizational skills.
Ability to accurately handle money, make change, and process credit-card transactions; strong menu knowledge.
Computer skills, including use of a POS system.
0–2 years of related experience.
Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Dependability and exceptional teamwork skills.
Able to stand for an entire shift and walk for long periods without sitting or resting.
Able to push, lift, carry, and transfer up to 50 pounds.
Able to reach, use hands to handle or feel objects, tools, or controls, bend, and stoop.
Able to communicate verbally and use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Able to access all areas of the restaurant, including selling floors, stock areas, and register areas.

Responsibilities

Greet guests warmly and escort them to tables.
Monitor guest needs and restaurant flow, and seat guests accordingly.
Provide the appropriate number of menus and kid packs when needed.
Perform restroom checks; answer the phone; keep the lobby, bakery, and retail areas clean; and keep the general work area stocked and clean.
Practice safe food and beverage handling.
Communicate with guests, manage crowds, and help guests feel at ease while waiting for a table or carryout order.
Ask guests about their dining experience and handle complaints, involving a manager when appropriate.
Handle cash and credit transactions and accurately account for cash, credit cards, and gift cards.
Assist with marketing, promotions, and situational selling by communicating new promotions, products, or marketing information to guests.
Clear, sanitize, and set tables as needed.
Manage guest wait times in coordination with managers to provide accurate estimates.
Assist in other job categories as requested and perform other duties as assigned.