Host/Cashier

Bob Evans Restaurants•Frederick, MD

About The Position

The Host/Cashier welcomes guests, manages seating and wait times, and supports a positive dining experience at Bob Evans. The role also handles cash and credit transactions, maintains clean and stocked guest areas, practices safe food and beverage handling, and may assist in other job categories. Compensation is up to $15.00 per hour depending on restaurant concept experience. The restaurant highlights early closing and no late nights, flexible scheduling, career development, and benefits. Employees are expected to be dependable, work well with a team, and perform assigned duties satisfactorily.

Requirements

Excellent guest service skills and experience.
Ability to identify and resolve issues as they arise.
Attention to detail and ability to multitask.
Ability to prioritize and strong organizational skills.
Ability to accurately handle money, make change, and process credit card transactions.
Strong menu knowledge.
Computer skills, including use of a POS system.
0–2 years of related experience.
Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Dependability and exceptional teamwork skills.
Ability to stand for an entire shift and walk for extended periods without sitting or resting.
Ability to push, lift, carry, and transfer up to 50 pounds.
Ability to reach, handle or feel objects, tools, or controls, bend, and stoop.
Ability to communicate verbally with others.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to access all restaurant areas, including selling floors, stock areas, and register areas.

Responsibilities

Greet guests warmly and escort them to tables.
Monitor guest needs and restaurant flow, and seat guests accordingly.
Provide the appropriate number of menus and kid packs when seating guests.
Perform restroom checks; answer phones; keep the lobby, bakery, retail areas, and general work area clean and stocked.
Practice safe food and beverage handling.
Communicate with guests, manage crowds, and help guests feel comfortable while they wait for a table or carryout order.
Ask guests about their dining experience and demonstrate care for their needs.
Handle guest complaints effectively and involve a manager when appropriate.
Process cash and credit transactions and accurately account for cash, credit cards, and gift cards.
Assist with marketing, promotional services, and situational selling by communicating promotions, products, and marketing information to guests.
Clear, sanitize, and set tables as needed.
Manage guest wait times in coordination with managers to quote accurate times.
Assist in other job categories when asked and perform other duties as assigned.