Host/Cashier

OTH Hotels • Gettysburg, PA

1d • Onsite

About The Position

The Host/Cashier welcomes and seats guests in a professional, friendly, and efficient manner, creating a positive first impression and supporting a smooth dining experience. The role manages reservations and guest flow, maintains an organized seating process, and serves as a key first point of contact for hospitality and service. It is property-based in a fast-paced restaurant environment and involves frequent guest interaction and coordination with front-of-house and kitchen teams. The work environment includes constant movement, noise, uneven surfaces, and occasional slippery or high-traffic areas. Success requires strong communication and organizational skills and a consistently positive, professional demeanor.

Requirements

• High school diploma or equivalent.
• At least 1 year of restaurant or hospitality experience.
• Excellent communication and interpersonal skills.
• Pleasant, positive, and professional demeanor.
• Strong customer service and guest engagement skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of seating flow, table management, and guest rotation principles.
• Ability to handle reservations and phone inquiries professionally.
• Familiarity with restaurant and property services and amenities.
• Strong organizational skills and attention to detail.
• Ability to maintain cleanliness and presentation standards.
• Team-oriented approach and willingness to assist across departments.
• Ability to stand and walk frequently or constantly throughout the shift and remain on feet for the entire shift in a fast-paced environment.
• Ability to bend, reach, crouch, balance, and perform gross motor movements frequently; occasional sitting, pushing/pulling, and fine motor skills.
• Ability to lift and carry up to 25 lbs. frequently and up to 50 lbs. occasionally.
• Ability to safely navigate high-traffic entry and dining areas.

Nice To Haves

• Experience in guest-facing or front-of-house roles.
• Food safety training.

Responsibilities

• Welcome and greet guests warmly and professionally, and seat them promptly while balancing table availability and section rotation.
• Present menus and ensure they are clean and presentable.
• Maintain an accurate waitlist and clearly communicate wait times.
• Handle reservations in person and by phone professionally.
• Coordinate seating for efficient table turnover and guest satisfaction.
• Communicate with kitchen and service staff to manage guest flow, and monitor table status and section assignments throughout service.
• Answer phones and respond to guest inquiries professionally.
• Provide information about restaurant offerings, property amenities, services, resort events, dining options, and promotions.
• Assist with guest requests and help maintain a welcoming environment.
• Keep the host stand, podium, coat check, and surrounding entry areas clean, organized, stocked, and presentable.
• Maintain a polished and professional appearance.
• Assist restaurant staff with guest-related needs and support other food and beverage departments when needed.
• Contribute to smooth restaurant operations during peak service periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED