Host Cashier

Arizona Charlie’s Decatur and Boulder•Decatur, IL

About The Position

As the Host/Cashier, you are the first point of contact for guests and help shape their dining experience. You welcome guests, manage seating and inquiries, and handle financial transactions accurately. Attention to detail, professionalism, and a guest-focused attitude support efficient service and a smooth dining operation consistent with company service standards. The position requires providing courteous service to guests and fellow team members, supporting dining-area readiness, and complying with applicable gaming laws, internal controls, company policies and procedures, Title 31, and federal regulations where applicable. Other duties may be assigned. The role’s essential functions must be performed with or without reasonable accommodation.

Requirements

At least 18 years of age.
Ability to follow instructions and complete tasks accurately in a fast-paced environment.
Strong communication skills and willingness to work as part of a team.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
Ability to communicate effectively in English, both written and verbal.
Obtain and maintain all work cards required by the company.
Verify right to work in the United States.
Physical ability to occasionally push or pull up to 25 pounds and occasionally lift or carry up to 25 pounds at floor, knee, waist, and chest levels.
Physical ability to occasionally squat, kneel, reach, bend, and twist; occasionally sit and work at a desk or computer; and frequently stand and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds in person; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

Six months of experience in a full-service dining venue preferred.
High school diploma or equivalent preferred.

Responsibilities

Provide timely and courteous guest service consistent with the company's guest service culture.
Greet guests warmly and promptly escort them to their seats.
Accurately manage the assigned bank, obtain change as needed, and notify surveillance when transporting funds.
Answer phones professionally, assist with guest inquiries, and handle complaints when the Manager on Duty is unavailable.
Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems.
Assist guests with information about hotel services, features, and local attractions.
Ensure the entrance, tables, menus, and stations are clean and ready; report and correct deficiencies.
Recognize and accommodate VIP arrivals and special requests.
Offer friendly departing remarks and invite guests to return.
Use sound judgment under pressure and maintain strong organizational skills.
Maintain confidentiality of guest information and company data.
Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations, where applicable.
Provide timely, outstanding service to guests and fellow team members in accordance with company standards.
Perform other duties as assigned.