Host/Cashier

Bob Evans Restaurants•Lakeland, FL

5d•Onsite

About The Position

The Host/Cashier welcomes guests, manages seating and wait times, and supports a positive dining experience at Bob Evans. The role also handles cash and credit transactions, helps maintain clean and stocked guest areas, communicates promotions, and may assist in other job categories. Candidates should be dependable, work well as part of a team, and be able to perform the essential duties with or without reasonable accommodation.

Requirements

Excellent guest-service skills and experience.
Ability to identify and resolve issues as they arise.
Attention to detail and ability to multitask.
Ability to prioritize and strong organizational skills.
Ability to accurately handle money, make change, process credit-card transactions, and maintain strong menu knowledge.
Computer skills, including use of a POS system.
0–2 years of related experience.
Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Dependability and exceptional teamwork skills.
Ability to stand for the entire shift and walk for long periods without rest or sitting.
Ability to push, lift, carry, and transfer up to 50 pounds; reach; use hands to handle objects, tools, or controls; and bend and stoop.
Ability to communicate verbally and use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to freely access all areas of the restaurant, including selling floors, stock areas, and register areas.

Responsibilities

Greet guests warmly and escort them to tables.
Monitor guest needs and restaurant flow, and seat guests accordingly.
Provide the appropriate number of menus and kid packs when seating guests.
Perform restroom checks; answer the phone; and keep the lobby, bakery, retail areas, and general work area clean and stocked.
Practice safe food and beverage handling.
Communicate with guests, handle crowds, and help guests feel at ease while they wait for a table or carryout order.
Ask guests about their dining experience and address complaints, involving a manager when appropriate.
Handle cash and credit transactions and accurately account for cash, credit cards, and gift cards.
Assist with marketing, promotional services, and situational selling by informing guests about promotions, products, and marketing information.
Clear, sanitize, and set tables as needed.
Work with managers to provide accurate wait-time estimates.
Assist in other job categories when asked and perform other duties as assigned.