HOST - CASHIER

Hollywood Casino Aurora • Aurora, IL

10d

About The Position

The Host/Cashier provides a warm, welcoming experience for guests entering Red Lotus, an Asian specialty restaurant. The role manages guest flow, seating assignments, and waitlists, and communicates with front-of-house and kitchen staff to support timely service and smooth restaurant operations. The Host/Cashier helps set the tone for an exceptional dining experience.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work as part of a team.
• Friendly and approachable personality.
• Ability to remain calm and professional under pressure.
• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent bending, reaching, and movement throughout the dining area.

Nice To Haves

• Previous restaurant or hospitality experience preferred.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries about reservations, hours, and menu offerings.
• Keep the dining area and entrance clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to support smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow safety, sanitation, and health guidelines.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED