Hospitality Services Supervisor

NYU Langone Health • Village of Mineola, NY

8h • $66,300 - $72,000

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing diagnostic and therapeutic care across a broad range of medical and surgical specialties, along with inpatient and outpatient services. The hospital is committed to equity and inclusion and supports staff, faculty, and students of all identities.

The Hospitality Services Supervisor manages staff and supports the activities required for effective department operations. The supervisor directs, facilitates, and evaluates the work performance of personnel in an assigned area. The role oversees staffing and service delivery, equipment and supply use, training and compliance, communication, safety, regulatory adherence, and cleaning and customer-service quality.

The minimum qualification is a high school diploma or GED, 1–2 years of hospitality or related experience, English proficiency, communication and customer-service skills, and basic computer skills. Some college and 3–5 years of hospitality experience in a healthcare environment are preferred.

Requirements

• High school diploma or GED.
• 1–2 years of hospitality or related experience.
• Ability to read, write, and speak English.
• Good oral and written communication, interpersonal, and customer-service skills.
• Basic computer skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Some college.
• 3–5 years of hospitality experience in a healthcare environment.

Responsibilities

• Perform other duties as assigned.
• Plan work schedules and assign adequate staff to provide excellent service throughout the facility while reducing unnecessary overtime.
• Ensure equipment is maintained and operational, and monitor supply use.
• Conduct staff training and ensure staff comply with annual requirements.
• Assist with interviewing and onboarding new department staff.
• Evaluate and discipline personnel in accordance with WUH standards and follow applicable policies, procedures, and regulatory guidelines.
• Support coworkers with daily activities and tasks needed to meet facility needs.
• Conduct or participate in staff meetings and communicate policies and procedures to promote consistency.
• Conduct daily rounds and evaluate facility and staff performance.
• Coordinate Hospitality work projects with other departments.
• Communicate effectively with employees, respond to issues or refer them through the proper chain of command and escalation policy, document legibly, and complete required reports.
• Use appropriate communication practices, including proper phone and email etiquette, and evaluate employee performance against established standards and competencies.
• Communicate issues and recommendations for improvement to the Director and/or Manager.
• Use Hospitality Services and WUH operating systems, including the bed-tracking program, to support efficient patient flow.
• Follow safety practices and provide a safe environment for staff, visitors, and patients.
• Comply with Joint Commission, HIPAA, and State Department of Health regulatory requirements, including waste management procedures.
• Use available communication systems, such as beepers and phones, to ensure service requirements are met in a timely manner.
• Monitor and support team-cleaning practices to improve patient-room cleaning and service while monitoring patient flow.
• Respond to Environment of Care (EOC) issues as directed by the Manager or Director of Hospitality Services.
• Evaluate cleaning standards through daily quality checks.
• Use customer-satisfaction data and Press Ganey reports to educate staff and improve service standards.
• Promote Winthrop Hospitality and service-culture programs, including RELATE and Words that Work.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.
• Resources and services intended to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED