Housekeeping Hospitality Services Associate Supervisor

NYU Langone Health • Mineola, NY

1d

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing diagnostic and therapeutic care across many medical and surgical specialties, as well as inpatient and outpatient services. Equity and inclusion are fundamental values at NYU Langone Health.

The Housekeeping Hospitality Services Associate Supervisor manages staff and supports activities that ensure effective department operations. The supervisor directs, facilitates, and evaluates the work performance of personnel in an assigned area. Responsibilities include planning schedules and staffing, maintaining equipment and supplies, training staff, coordinating work with other departments, monitoring cleaning quality and patient flow, and promoting consistent service standards. The role also supports a safe environment and compliance with applicable hospital policies and regulatory requirements.

The role requires a bachelor's degree or an equivalent combination of education and experience, 1–2 years of hospitality or related experience, English proficiency, communication and customer service skills, and basic computer skills. Some college and 3–5 years of hospitality experience in a healthcare environment are preferred. The stated annual salary range is $66,300–$72,000; actual salary depends on factors including experience, specialty, education, and hospital need.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 1–2 years of hospitality or related experience.
• Ability to read, write, and speak English.
• Good oral and written communication, interpersonal, and customer service skills.
• Basic computer skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Some college.
• 3–5 years of hospitality experience in a healthcare environment.

Responsibilities

• Plan work schedules and assign staff to provide service throughout the facility while reducing unnecessary overtime.
• Ensure equipment is maintained and operational and monitor supply use.
• Conduct staff training and ensure compliance with annual requirements.
• Assist with interviewing and onboarding new department staff.
• Evaluate and discipline personnel according to WUH standards and evaluate employee performance using established standards and competencies.
• Follow WUH policies, procedures, and regulatory guidelines; support coworkers in daily activities and facility needs.
• Conduct or participate in staff meetings and communicate policies and procedures to employees.
• Conduct daily rounds and evaluate facility and staff performance.
• Coordinate Hospitality work projects with other departments.
• Communicate effectively with employees and the department, respond to problems, and escalate issues through the proper chain of command when needed.
• Document legibly and complete required reports; use appropriate phone and email etiquette.
• Communicate issues and recommendations for improvement to the Director and/or Manager.
• Use Hospitality Services and WUH operating systems, including the bed tracking program to support efficient patient flow.
• Follow safety practices and provide a safe environment for staff, visitors, and patients.
• Adhere to Joint Commission, HIPAA, and State Department of Health requirements, including waste management procedures.
• Use available communication systems, such as beepers and phones, to ensure service requirements are met in a timely manner.
• Monitor and support team-cleaning practices to improve patient-room cleaning and service while monitoring patient flow.
• Respond to Environment of Care issues as directed by the Manager or Director of Hospitality Services.
• Evaluate cleaning standards through daily quality checks.
• Use customer satisfaction data and Press Ganey reports to educate staff and promote higher service standards.
• Promote Winthrop Hospitality and service culture programs, including RELATE and Words that Work.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager