Housekeeping Hospitality Services Associate Supervisor

NYU Langone Health • Village of Mineola, NY

1d • $66,300 - $72,000

About The Position

NYU Langone Hospital—Long Island is seeking a Housekeeping Hospitality Services Associate Supervisor to manage staff and support effective department operations. The supervisor directs, facilitates, and evaluates personnel performance within an assigned area, helping ensure dependable hospitality and housekeeping services throughout the facility.

The role includes planning schedules and staffing, maintaining equipment and supply use, training and onboarding staff, evaluating performance, and supporting compliance with organizational policies and regulatory standards. The supervisor coordinates with other departments, communicates service needs and concerns through appropriate channels, and uses department systems to support patient flow and timely service. The position also promotes safe practices, monitors cleaning quality and customer satisfaction, and supports the hospital’s service culture programs.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 1–2 years of hospitality or related experience.
• Ability to read, write, and speak English.
• Good oral and written communication, interpersonal, and customer-service skills.
• Basic computer skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Some college.
• 3–5 years of hospitality experience in a health care environment.

Responsibilities

• Perform other duties as assigned.
• Plan work schedules and assign adequate staff to provide service throughout the facility while reducing unnecessary overtime.
• Ensure equipment is maintained and operational, and monitor supply use.
• Conduct staff training and ensure staff meet annual requirements.
• Assist with interviewing and onboarding new department staff.
• Evaluate and discipline personnel according to WUH standards.
• Follow WUH policies, procedures, and regulatory guidelines.
• Support coworkers with daily activities and tasks needed to meet facility requirements.
• Conduct or participate in staff meetings and communicate policies and procedures to employees.
• Conduct daily rounds and evaluate facility and staff performance.
• Coordinate Hospitality work projects with other departments.
• Communicate effectively with the department and employees, respond to issues, and escalate concerns through the proper chain of command when needed.
• Maintain legible documentation and complete required reports.
• Use appropriate communication practices, including proper phone and email etiquette.
• Evaluate employee performance using established standards and competencies, and communicate improvement recommendations to the Director and/or Manager.
• Use Hospitality Services and WUH operating systems, including the bed-tracking program, to support efficient patient flow.
• Follow safety practices and provide a safe environment for staff, visitors, and patients.
• Comply with Joint Commission, HIPAA, and State Department of Health regulatory requirements, including waste-management procedures.
• Use available communication systems, such as beepers and phones, to ensure service requirements are met promptly.
• Monitor and support team-cleaning practices and patient flow throughout the institution.
• Respond to Environment of Care issues as directed by the Manager or Director of Hospitality Services.
• Conduct daily quality checks to evaluate cleaning standards and Hospitality Services performance.
• Use customer-satisfaction information and Press Ganey reports to educate staff and improve service standards.
• Promote Winthrop Hospitality and service-culture programs, including RELATE and Words that Work.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager