Supervisor, Hospitality

SpaceX • Starbase, TX, TX

3d

About The Position

The Hospitality Supervisor supports the direction and management of SpaceX food and beverage operations and is responsible for service quality throughout one or more food service outlets or catering locations. The role helps develop and implement customer service strategies and training programs, oversees day-to-day hospitality functions, and provides quality food and beverage options. The position creates professional, welcoming service environments intended to enhance productivity and morale. It also requires maintaining food safety and sanitation standards to protect guests, comply with regulations, and uphold SpaceX’s standards.

Requirements

• High school diploma or equivalency certificate.
• At least 6 years of food service industry experience, including at least 2 years of leadership experience.
• Willingness to travel to various SpaceX locations for mission-critical projects, up to 85% travel.
• Availability to work extended hours and weekends.
• Must have or obtain a Texas Food Manager Certification and TABC certification; internal training is provided as needed.
• Valid state-issued driver's license.
• Must meet U.S. government export authorization requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• At least 5 years of leadership experience within the food service industry.
• Experience opening new operations and/or creating operating procedures from the ground up.
• Experience managing teams in fine dining, upscale, casual, and quick-service restaurants.
• Excellent interpersonal, oral, and written communication skills.
• Excellent time management skills.
• Excellent understanding of food safety and sanitation practices.
• Excellent knowledge of food service systems, ordering, and inventory.
• Advanced computer skills, including Microsoft Office.
• Advanced knowledge of allergen identification and dietary restrictions.
• Advanced knowledge of beverage service, including beer, wine, and spirits.
• High level of professionalism.
• Experience in a corporate environment.
• Proficient knowledge of HR best practices.
• Experience leading groups of 10 or more staff members.

Responsibilities

• Set and enforce standards for hospitality operations and guest interactions.
• Support the conceptualization and implementation of new services, offerings, and training programs.
• Oversee day-to-day operations through one or more food service outlets or catering locations.
• Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignments, communication facilitation, and feedback documentation.
• Assist with organizing and coordinating events, including large onsite and offsite gatherings and catering requests.
• Enforce food safety practices and maintain clean, safe workstations.
• Coordinate and enhance team time management.
• Train staff on customer service expectations, menu knowledge, allergen and nutritional awareness; create and maintain in-person and online training materials.
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels, addressing issues as needed.
• Monitor financial activities and support scheduling, sales data collection and reporting, and other administrative tasks.
• Communicate with vendors regarding orders, deliveries, and product quality issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED