Supervisor, Hospitality

Erickson Senior Living • Matthews, NC

1d • Onsite

About The Position

The Supervisor, Hospitality (Communications Supervisor/Front Desk Supervisor) handles Communications Specialist duties while assisting with scheduling, staffing, and evaluations. The role coordinates staff coverage and keeps the Communications Manager informed of changes. Responsibilities also include answering calls and requests, following up on work orders, maintaining Housekeeping schedules and work orders, managing program and billing records, maintaining office-supply inventory, and supporting general office tasks.

Requirements

• Switchboard and receptionist experience required.
• Supervisory experience required.
• Excellent verbal communication skills.
• Ability to effectively interact with all levels of staff and residents.
• Strong multi-tasking abilities.

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute, and complete work orders through the Mainstar Program, generating reports as needed.
• Maintain schedules and work orders for Housekeeping.
• Organize, maintain, and update program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail.
• Assist with scheduling, staffing, and evaluations.
• Coordinate staff coverage and inform the Communications Manager of changes.

Benefits

• Medical, dental, and vision packages.
• Annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans and company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) with a company 3% match for team members age 18 and over.
• 30% discount on food and drinks at on-site dining venues, plus discounted healthy-choice meal options.
• Growth opportunities as the company opens new communities and expands existing ones.
• Education assistance, certification reimbursement, and access to over 6,000 courses through an online learning library.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed