Hospitality Supervisor - Pittsburgh

JMH Companies•Pittsburgh, PA

1d•$18 - $21•Onsite

About The Position

The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. Working closely with the Account Manager, this role oversees valet, shuttle, and guest-service activities while reinforcing Premium Parking’s service philosophy, “People Deserve Great Places.” The supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and helps ensure team members deliver exceptional hospitality.

Requirements

Valid driver’s license.
Ability to comfortably drive and operate both standard and automatic transmission vehicles.
Good communication skills.
Ability to maintain a professional image.
May be required to answer phone calls, emails, or texts outside regular business hours.
May be required to work at other locations as deemed necessary by the supervisor.
Ability to bend, sit, and stand repeatedly.
Ability to pull and push, including opening and closing car doors, consistently for an entire shift.
Ability to bend and twist, including getting in and out of a vehicle.
Ability to lift up to 50 pounds.
Ability to push up to 100 pounds on a luggage cart.
Ability to stand, walk, and/or jog for an entire shift.
Depth perception: ability to identify which of several objects is closer or farther away.
Ability to work in all weather conditions, including rain, cold, heat, and humidity.

Nice To Haves

Three years of licensed driving experience.
Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
Previous management experience in the parking, hospitality, or service industry.

Responsibilities

Create a warm, professional first impression for guests entering the property.
Support and coach valet attendants and hospitality associates on service standards and guest engagement.
Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
Handle elevated guest concerns professionally and escalate them to leadership when needed.
Ensure team members maintain polished, professional appearance standards.
Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
Ensure safe and efficient vehicle flow during peak periods, events, and high-volume check-in times.
Monitor parking operations and support enforcement of hotel-specific parking rules and procedures.
Conduct site walkthroughs to identify and address safety or operational issues.
Provide onsite direction and support to hospitality teams during assigned shifts.
Assist with onboarding and training new team members.
Provide in-the-moment coaching on service delivery, safety, and procedures.
Communicate staffing needs, performance concerns, and operational updates to the Account Manager.
Ensure team members follow safety standards and operating procedures.
Immediately report accidents, incidents, unsafe conditions, and operational hazards.
Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
Conduct basic inspections of equipment, signage, and lighting, and promptly report maintenance needs.
Complete daily checklists, shift reports, and incident documentation.
Ensure key control, ticket management, and vehicle logging procedures are followed.
Coordinate with hotel partners and communicate about guest flow and service expectations.