Residential Supervisor - Pittsburgh

BNI Talent Acquisition Team • Pittsburgh, PA

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About The Position

Barber National Institute is seeking a Residential Supervisor to lead and support teams providing safe, person-centered services in its Community Homes. The role combines staff supervision, operational oversight, regulatory compliance, and team development to promote independence, dignity, and quality of life for individuals with intellectual disabilities and related needs.

The Residential Supervisor leads daily operations across assigned homes, supports and develops staff, manages staffing and schedules, monitors service quality and compliance, and collaborates with individuals, families, guardians, and interdisciplinary colleagues. The position also includes participating in on-call responsibilities and completing the NADSP Front Line Supervisor program during the first year.

Requirements

• High school diploma or equivalent.
• Two to three years of progressively responsible experience in residential or community-based human services.
• Valid driver's license and ability to meet agency driving requirements.
• CPR and First Aid certifications.
• Ability to obtain and maintain Medication Administration and Med Observer certifications.
• Willingness to participate in the NADSP Front Line Supervisor (FLS) program during the first year in the role.
• Passion for supporting individuals with intellectual disabilities and related needs.
• Strong leadership skills, including the ability to coach, develop, and motivate team members.
• Excellent communication and relationship-building skills.
• Ability to make sound decisions in fast-paced and changing situations.
• Strong organizational, problem-solving, and time management abilities.
• Commitment to person-centered services, safety, and regulatory compliance.
• Ability to balance operational responsibilities while fostering a positive team culture.

Nice To Haves

• Associate's degree in Human Services, Social Services, Business, or a related field.
• Bachelor's degree.
• Previous leadership, supervisory, or team coaching experience.

Responsibilities

• Lead daily operations across assigned Community Homes.
• Coach, mentor, and support Direct Support Professionals and Lead DSPs.
• Manage staffing schedules, shift coverage, and overtime needs.
• Participate in recruitment, interviewing, onboarding, and employee development.
• Conduct home visits, safety inspections, and licensing readiness reviews.
• Monitor documentation and ensure compliance with Chapter 6400 regulations and agency standards.
• Collaborate with Nursing, Program Specialists, Behavior Specialists, and other interdisciplinary team members.
• Investigate incidents, implement corrective actions, and promote a culture of safety.
• Support Individual Support Plan (ISP) implementation and ensure quality services for individuals.
• Build positive relationships with individuals, families, guardians, and community partners.
• Review staffing, operational, and financial trends to identify opportunities for improvement.
• Participate in on-call responsibilities and provide leadership support as needed.

Benefits

• Highmark medical and mental health coverage.
• Delta Dental and Davis Vision coverage.
• Health Savings Account and Flexible Spending Accounts.
• Teladoc Virtual Health.
• 401K retirement plan with employer match.
• On-demand pay.
• Employee referral bonus program.
• Student loan forgiveness.
• College scholarship and tuition discounts.
• Employee discounts.
• Company-paid life insurance.
• Short- and long-term disability insurance.
• Employee Assistance Program.
• Discounted on-site weekday childcare at the Erie Campus.
• Employee discounts for select BNI events and services.
• Generous paid time off.
• Seven paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED