Residential Supervisor

Sevita•Elkton, MD

About The Position

The Residential Supervisor oversees the day-to-day operations of a residential program and coordinates support, activities, and appointments for individuals receiving care. The role supervises Direct Care Staff, supports their onboarding and training, and contributes feedback on hiring and performance decisions. The supervisor also maintains relationships with individuals’ families, guardians, case managers, and referral agents, and monitors the safety and comfort of individuals and the program’s compliance with regulatory requirements.

Requirements

Bachelor’s degree in Human Services.
Current CPR and First Aid.
Valid driver's license, car registration, and auto insurance.
Licensure as required by the state.
Strong attention to detail and organizational skills, with the ability to multitask and meet deadlines.
Effective communication skills to manage relationships.
A reliable, responsible attitude and a compassionate approach.
Commitment to quality in all work.

Nice To Haves

One to two years’ experience preferred, or an equivalent combination of education and experience.
Other education and experience as required by the state.

Responsibilities

Supervise and coordinate day-to-day activities and appointments for individuals receiving support, including implementing programs and services.
Coordinate and maintain daily activities and schedules for Direct Care Staff and oversee daily program operations.
Ensure onboarding, orientation, and ongoing training are delivered.
Provide input and feedback on hiring, corrective action, performance evaluations, and termination decisions.
Foster positive relationships with case managers and referral agents, and advocate on behalf of individuals receiving care.
Maintain relationships with families and guardians and implement individual satisfaction enhancement plans.
Monitor the comfort and safety of individuals served and ensure living environments and program activities comply with regulatory requirements.