Residential Supervisor

Penn-Mar Human Services • York Township, PA

12h

About The Position

The Residential Supervisor works directly with people with intellectual disabilities in a variety of settings, including their homes, the community, and through remote supports. The role directly supervises all Direct Support Professionals (DSPs) at a specific location and supports people with meaningful activities related to their personal goals, community connections, assistive technology, communication, skill building, discovery activities, health and safety, and personal care.

The Residential Supervisor is responsible for scheduling team members, completing required documentation, medical oversight, and on-call duties, which may require scheduling flexibility. The position partners with the Program Manager to hire, train, onboard, supervise, and provide feedback to DSPs; ensures staffing coverage, training, certification, policy compliance, accurate service documentation, and effective person-centered supports; and performs direct support duties as needed. The role may require working at other programs or locations according to business needs.

Requirements

• At least 2 years of experience in direct support or working with the intellectual and developmental disabilities (IDD) population.
• At least 2 years of experience supervising a team of more than 2 people.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Valid driver’s license, at least 2 years of driving experience, and a clean driving record.
• Professional verbal and written communication skills.
• Interpersonal and relationship-building skills, including the ability to maintain effective working relationships.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to serve as a positive role model and work as part of a team.
• Commitment to a respectful and collaborative environment.
• Flexibility in changing environments and ability to prioritize tasks.
• Ability to function in a fast-paced and sometimes stressful environment.
• Experience with or willingness to learn software applications, including documentation and case-management software.
• Ability to meet the physical requirements of the role, including assisting with transfers; regularly or occasionally lifting or carrying 20 or 50 pounds; and performing duties involving standing, sitting, walking, driving, reaching, and movements such as bending, kneeling, and climbing stairs.
• Visual acuity sufficient to perform essential functions, including driving and detecting hazards.
• Ability to read, write, and speak English to communicate with individuals and team members.

Nice To Haves

• Associate’s or bachelor’s degree in Human Services or a related field.

Responsibilities

• Engage people in meaningful activities connected to their personal goals and help them connect with people and places of interest in their communities.
• Support assistive technology use, communication, skill building, discovery activities, health and safety, and personal care needs.
• Schedule team members, complete required documentation, provide medical oversight, and fulfill on-call responsibilities.
• Partner with the Program Manager to hire, train, onboard, oversee, and provide feedback to DSPs.
• Complete 90-day and annual performance reviews and foster accountability within the program.
• Ensure DSPs maintain required certifications and complete mandatory training.
• Submit timely, detailed incident reports and report team-member injuries to the appropriate HR representative.
• Hold weekly one-to-one meetings with direct reports and maintain knowledge of current policies and procedures.
• Maintain professional relationships with stakeholders, including families, and protect confidential information.
• Ensure shifts are covered by qualified and trained team members; review and approve timesheets and PTO within required timeframes.
• Work within the program budget and participate in self-development activities or training.
• Schedule and lead department meetings; attend required meetings and communicate relevant information to team members.
• Participate in licensing reviews, review monthly site assessments, and complete and implement plans of correction.
• Ensure required documentation is accurate, thorough, and timely, including service-delivery records used for billing.
• Ensure homes and vehicles are maintained and request assistance from other support departments when needed.
• Support people to identify and pursue their goals and dreams, make informed decisions, use information from Personal Outcome Measures (POMS), self-advocate, build healthy relationships, and connect with community resources.
• Attend annual or revised PCP/ISP meetings, complete preparatory paperwork, and ensure the team understands and implements plans.
• Keep current on PCP/ISP changes and ensure team members are trained on them.
• Implement individual protocols, nursing plans, behavioral plans, and other support information; maintain compliance with applicable program and state regulations.
• Ensure mandatory training, daily service notes, attendance, and other required documentation are completed on time.
• Provide supervision and support in all environments as outlined in each person’s PCP/ISP.
• Assist with meal planning, grocery shopping, meal preparation, and maintaining clean homes and other environments, according to each person’s needs and dietary recommendations.
• Safely transport people using a company vehicle or, when required, a reliable personal vehicle.
• Provide personal care support, including hygiene, toileting, and eating, as needed.
• Document support provided in relation to individuals’ goals.
• Obtain and maintain state-specific medication-administration certification; administer medications as trained and ensure medication orders are received, documented, and reordered as recommended.
• Ensure medical and other appointments occur on time, follow-up recommendations are completed, and relevant changes are communicated and implemented by the team.
• Teach and role-model life skills; use trained crisis de-escalation practices.
• Create opportunities and creative learning environments with the people supported.
• Manage individual and organizational funds according to program policies and expectations.
• Work in other programs or locations as business needs dictate and perform other duties as assigned.

Benefits

• Paid vacation days and holiday pay.
• Employee referral bonus program.
• Extensive paid training and ongoing opportunities for job-related education and career advancement, including the Career Ladders program.
• Tuition reimbursement.
• Supportive leadership team.
• Medical, dental, and vision coverage.
• Short- and long-term disability coverage.
• 403(b) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED