Residential Supervisor

Behavioral Health Network • Amherst, MA

1d

About The Position

Behavioral Health Network (BHN) is seeking a Residential Supervisor to oversee daily operations across assigned Developmental Services group homes. The role leads and develops direct care staff while ensuring residents’ health, safety, independence, dignity, and community inclusion. BHN’s Developmental Services program provides 24-hour staffed residential, family support, advocacy, and day services for individuals with developmental disabilities. Staff work collaboratively with individuals, families, BHN colleagues, and providers to support person-centered plans that reflect each person’s strengths, capabilities, and aspirations.

The Residential Supervisor oversees care and program operations, including staff hiring, training, and supervision; implementation of treatment, health and safety plans, and medication administration; crisis and emergency response; and compliance, budgets, and regulatory requirements. The role also supports residents’ goal development, decision-making, relationships, and participation in their communities. The supervisor participates in an on-call rotation.

BHN describes itself as a statewide behavioral health provider founded in 1938, with deep roots in Western Massachusetts. The organization highlights purpose-driven work, training and career development, a collaborative culture guided by its HEART values, and comprehensive benefits. Pay is $50,000–$60,000 per year.

Requirements

• High school diploma or GED.
• At least 3 years of direct care experience.
• Valid driver’s license and reliable vehicle.
• Strong leadership, communication, and organizational skills.
• Commitment to client empowerment, human rights, and community integration.

Nice To Haves

• Associate’s or bachelor’s degree.
• At least 2 years of supervisory experience.

Responsibilities

• Oversee daily operations of assigned group homes.
• Hire, train, and supervise staff to deliver high-quality, person-centered care.
• Ensure implementation of treatment plans, health and safety plans, and medication administration.
• Monitor residents’ overall health and empower them to participate in goal development and decision-making.
• Support individuals in fostering relationships and participating in their communities.
• Provide crisis intervention and emergency services, including participation in the on-call rotation.
• Manage program compliance, budgets, and regulatory requirements.
• Promote residents’ quality of life through safety, dignity, and community inclusion.

Benefits

• Generous paid time off (PTO).
• 403(b).
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED