Residential Supervisor

Catholic Charities • Berlin, CT

7h • $22 - $23 • Onsite

About The Position

The Residential Supervisor oversees the daily operations of residential services to ensure residents receive high-quality support and service. The role manages, guides, and trains Direct Support Workers; addresses complex staff and individual concerns; monitors service delivery; and implements strategies to improve care. The supervisor helps foster a positive living environment and ensures services meet individuals’ needs. The position works in indoor and outdoor settings and follows a Tuesday–Saturday, 1 p.m.–9 p.m. schedule, with flexibility when needed to support the program.

Requirements

• Associate degree and two years of experience working with individuals with developmental disabilities, or a high school diploma and three years of such experience.
• Demonstrated organizational ability.
• Excellent communication skills, including the ability to communicate effectively with individuals with developmental disabilities.
• Strong leadership abilities and willingness to be flexible and work under pressure.
• Problem-solving skills and ability to manage multiple tasks.
• Ability to complete Physical Management Training (PMT) restraint training and safely perform physical restraints when needed for safety.
• Subject to criminal and driving history background checks.
• Valid Connecticut driver’s license with no more than two violations in a three-year period, subject to review; driving history is completed annually.
• If required to drive, must be at least 21 years old and have a valid Connecticut driver’s license, proof of insurance, and vehicle registration.
• Must have Medication Administration Certification or be able to obtain it at the next available course immediately following hire.
• Ability to meet the physical demands of the role, including frequent lifting and/or carrying of objects or individuals weighing over 65 pounds, and standing, sitting, stooping, kneeling, bending, balancing, walking, running, pushing, pulling, and traveling.
• Work Tuesday through Saturday, 1 p.m. to 9 p.m.; schedule flexibility may be needed.

Nice To Haves

• Familiarity with Therap software.

Responsibilities

• Collaborate with the Residential Manager and Direct Support Worker team to develop and implement Individual Plans.
• Oversee staff scheduling and secure coverage as needed.
• Ensure a safe, supportive, and respectful environment for individuals served.
• Provide direct assistance with daily living activities, including personal care and hygiene.
• Support household routines such as cooking, cleaning, laundry, and transportation.
• Maintain accurate financial records and safeguard personal belongings.
• Train and mentor Direct Support Workers to deliver high-quality care.
• Promote meaningful community engagement through employment, recreation, and volunteer opportunities.
• Model professionalism, positivity, and empathy as a hands-on leader.
• Address staff and individual concerns and resolve complex issues.
• Monitor service delivery metrics and implement strategies to improve service and care.
• Work flexibly when needed to support the program.

Benefits

• Medical, prescription, dental, and vision insurance.
• Life, accidental death and dismemberment (AD&D), and long-term disability insurance.
• 403(b) retirement plan with employer matching contributions for eligible employees.
• Training and development opportunities.
• Generous paid time off, including 14 paid holidays, vacation, and sick time.
• Employee Assistance Program with free, confidential counseling for employees and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree