Hospitality Supervisor - Programming

New Belgium Brewing•Kalamazoo, MI

7d•$26 - $32

About The Position

The Hospitality Supervisor - Programming leads coworkers, delivers exceptional guest experiences, and ensures successful daily operations within an assigned area. The role provides coaching, training, and operational leadership while supporting departmental goals, service standards, and business performance. The supervisor creates a welcoming environment, fosters coworker engagement and development, and promotes operational excellence through effective planning, communication, and execution. This position oversees hospitality programming and events, including tours, private events, and public events. It manages schedules, staffing, logistics, vendors, and event execution, while tracking attendance, guest feedback, and performance metrics. The role also supports budget and resource planning and recommends programming and experience enhancements. Working conditions include tasting room, store, office, and production areas. Travel is listed as 0%–25%. The starting rate is $26.00–$32.00 per hour. Full-time coworkers become eligible for the listed benefits after one calendar month of employment.

Requirements

At least 3 years of leadership and customer service experience.
Learn the knowledge of all NBB and Bells brands, history, process, and culture within 6 months of hire.
Advanced verbal and written communication skills, including public speaking.
Thorough understanding of legal requirements for serving alcohol.
High-level interpersonal and mediation skills, including the ability to handle difficult situations and resolve matters appropriately and effectively.
Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.
Ability to push and pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
Fine motor dexterity.
Ability to climb stairs, stoop, kneel, twist, squat, and reach overhead.
Ability to stand and walk frequently and constantly.

Nice To Haves

Knowledge of the beer industry and trends.
Experience supporting food service or café-style front-of-house operations, including coordinating servers, bartenders, or similar guest-facing roles.

Responsibilities

Oversee planning, coordination, and execution of tours, private events, public events, and hospitality programming.
Supervise coworkers supporting event and programming operations.
Manage event schedules, staffing plans, and operational logistics.
Serve as the primary operational lead during assigned events and programs.
Coordinate vendors, entertainment partners, contractors, and other external resources as needed.
Ensure event setup, execution, and breakdown meet quality, safety, and brand standards.
Track attendance, guest feedback, and program performance metrics.
Recommend and support new experiences, programming opportunities, and event enhancements.
Support budget management and resource planning for hospitality programming and events.
Perform other duties as assigned.