Hospitality Supervisor - Miami

JMH Companies•Miami, FL

1d•$15 - $15•Onsite

About The Position

The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. Working closely with the Account Manager, this role oversees valet, shuttle, and guest-service activities while reinforcing Premium Parking’s service philosophy: “People Deserve Great Places.” The supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and ensures team members deliver exceptional hospitality.

Requirements

Valid driver’s license required.
Must be able to comfortably drive and operate vehicles with standard and automatic transmissions.
Good communication skills.
Must maintain a professional image.
May be required to answer phone calls, emails, or texts outside regular business hours.
May be required to work at other locations as directed by the supervisor.
Must be able to bend, sit, and stand repeatedly.
Must be able to pull and push, including opening and closing car doors, consistently throughout the shift.
Must be able to bend and twist, including when getting in and out of a vehicle.
Must be able to lift up to 50 pounds.
Must be able to push up to 100 pounds on a luggage cart.
Must be able to stand, walk, and/or jog for an entire shift.
Must have depth perception sufficient to identify which objects are nearer or farther away.
Must be able to work in all weather conditions, including rain, cold, heat, and humidity.

Nice To Haves

Three years of licensed driving experience.
Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
Previous management experience in the parking, hospitality, or service industry.

Responsibilities

Create a warm, professional first impression for guests entering the property.
Support and coach valet attendants and hospitality associates on service standards and guest engagement.
Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
Handle elevated guest concerns professionally and escalate them to leadership when needed.
Ensure team members maintain polished, professional appearance standards.
Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
Ensure safe and efficient vehicle flow during peak periods, events, and high-volume check-in times.
Monitor parking operations and support enforcement of hotel-specific parking rules and procedures.
Conduct site walkthroughs to identify and address safety or operational issues.
Provide direction and support to hospitality teams as the onsite point of leadership during assigned shifts.
Assist with onboarding and training new team members.
Coach team members in the moment on service delivery, safety, and procedures.
Communicate staffing needs, performance concerns, and operational updates to the Account Manager.
Ensure team members follow safety standards and operating procedures.
Report accidents, incidents, unsafe conditions, and operational hazards immediately.
Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
Conduct basic inspections of equipment, signage, and lighting, and promptly report maintenance needs.
Complete required daily checklists, shift reports, and incident documentation.
Ensure key control, ticket management, and vehicle logging procedures are followed.
Coordinate with hotel partners and communicate about guest flow and service expectations.