Hospitality Supervisor (PT) - Miami
About The Position
The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations through onsite leadership, consistent service delivery, and maintenance of a safe, polished, well-managed environment. Working closely with the Account Manager, the supervisor oversees valet, shuttle, and guest-service activities while reinforcing the company’s service philosophy, “People Deserve Great Places.” The role leads by example and supports the guest experience from curb to lobby. The position is part-time in Miami, Florida. The stated schedule is Wednesday–Friday, 5:00 p.m.–11:00 p.m., and Saturday–Sunday, 11:00 a.m.–10:00 p.m. The supervisor may also be required to work at other locations or respond to calls, emails, or texts outside regular business hours.
Requirements
- Valid driver’s license.
- Ability to comfortably drive and operate both standard- and automatic-transmission vehicles.
- Good communication skills.
- Ability to maintain a professional image.
- Ability to bend, sit, and stand repeatedly.
- Ability to pull and push, including opening and closing car doors, consistently throughout the shift.
- Ability to bend and twist, including when getting in and out of a vehicle.
- Ability to lift up to 50 pounds.
- Ability to push up to 100 pounds on a luggage cart.
- Ability to stand, walk, and/or jog for an entire shift.
- Depth perception: ability to identify which of several objects is closer or farther away.
- Ability to work exposed to all weather conditions, including rain, cold, heat, and humidity.
Nice To Haves
- Three years of licensed driving experience.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Previous management experience in the parking, hospitality, or service industry.
Responsibilities
- Create a warm, professional first impression for guests entering the property.
- Support and coach valet attendants and hospitality associates on service standards and guest engagement.
- Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
- Handle elevated guest concerns professionally and escalate them to leadership when needed.
- Ensure team members maintain polished, professional appearance standards.
- Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
- Promote safe and efficient vehicle flow during peak periods, events, and high-volume check-in times.
- Monitor parking operations and support enforcement of hotel-specific parking rules and procedures.
- Conduct site walkthroughs to identify and address safety or operational issues.
- Provide onsite direction and support to hospitality teams during assigned shifts.
- Assist with onboarding and training new team members.
- Coach team members in the moment on service delivery, safety, and procedures.
- Communicate staffing needs, performance concerns, and operational updates to the Account Manager.
- Ensure team members follow safety standards and operating procedures.
- Immediately report accidents, incidents, unsafe conditions, and operational hazards.
- Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
- Inspect equipment, signage, and lighting, and promptly report maintenance needs.
- Complete daily checklists, shift reports, and incident documentation.
- Ensure compliance with key control, ticket management, and vehicle logging procedures.
- Coordinate with hotel partners and communicate about guest flow and service expectations.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
