Selling Supervisor, Miami

Hermès•Miami, FL

2d•$26 - $29•Onsite

About The Position

The Selling Supervisor supports the Hermès Miami Boutique’s client experience in a fast-paced luxury environment, working collaboratively with the sales and selling support teams and reporting to the Floor Director. The role is responsible for achieving individual selling and customer service objectives while following the boutique’s operational and asset protection standards. The position also performs other duties as assigned by the supervisor. The role supports sales goals and merchandise flow; processes and verifies transactions; handles daily point-of-sale opening and closing procedures; and follows asset protection, inventory, key-control, and merchandise-security practices. It also provides clients with prompt, friendly service and assistance with questions, wrapping, and packaging. This position requires regular in-person work at a Company-designated location. The candidate must be able to lift 0–25 pounds without assistance. The hourly range is $26.00–$29.00, with actual pay determined by the job, location, and individual experience.

Requirements

At least 2 years of experience in selling and/or a supervisory capacity.
Strong relationship-development and communication skills.
Even-tempered, with the ability to continuously multitask.
Self-starter able to work independently while collaborating with a team.
Strong organizational skills.
Open availability to accommodate business needs.
Ability to lift between 0 and 25 pounds without assistance.
Ability to work regularly in person at a Company-designated work location.

Nice To Haves

Experience in a luxury environment is preferred.

Responsibilities

Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
Organize and prioritize the workstation and selling floor; maintain supplies and merchandise standards; replenish merchandise and follow visual merchandising guidelines, EAS tagging, and ticketing procedures.
Support merchandise flow, including replenishment, tagging, and ticketing, and assist with inventory preparation as needed.
Process transactions accurately, including receipts, CRM files, SKUs, monetary payments, client verification, and administrative support for after-sales service.
Partner with management on point-of-sale decisions and opening and closing procedures.
Open and close the daily till and ensure assets are monitored and reported appropriately.
Approve returns and exchanges, obtaining management approval for exceptional requests.
Communicate point-of-sale discrepancies and variances by the end of the business day.
Maintain a clean and organized workstation.
Perform opening and closing procedures involving store access, alarm protocols, till closing, employee sign-in sheets, and bag checks in conjunction with Asset Protection as applicable.
Maintain key-log controls with Asset Protection and follow key-control and merchandise-security guidelines.
Follow asset protection procedures, including employee sign-in sheets, bag checks, EAS tagging, and ticketing requirements.
Prepare for physical inventory and participate in monthly cycle counts or other counts as directed by management.
Provide prompt, friendly client service, offer assistance and answer questions, and help with wrapping and packaging at the point of sale.
Perform other duties as assigned by the supervisor.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, and vision coverage.
Life insurance and disability coverage.
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plans with company matching and profit sharing.
Flexible spending accounts.
Fitness reimbursement.
Voluntary life insurance.
Product discount.
Employee Assistance Program resources.
Access to Calm App, Health Advocate, and Family Building Support.