Selling Supervisor, Miami

Hermes•Miami, FL

2d•Onsite

About The Position

The Selling Supervisor at Hermès’ Miami Boutique helps achieve individual and boutique sales objectives while delivering exceptional client service and following operational and asset-protection standards. The role works collaboratively with the sales and selling-support teams in a fast-paced luxury environment and reports to the Floor Director. It includes sales-floor and merchandise-flow support, accurate point-of-sale operations, opening and closing procedures, asset protection, inventory preparation, and client service. The position has no supervisory, budget, or decision-making responsibility. Regular in-person work at a Company-designated location is an essential function.

Requirements

At least 2 years of experience in selling and/or a supervisory capacity.
Strong relationship-development and communication skills.
Even-tempered, with the ability to multitask continuously.
Self-starter who can work independently while collaborating with a team.
Strong organizational skills.
Open availability to accommodate business needs.
Ability to lift 0–25 pounds without assistance.
Ability to perform the key functions of the role with or without reasonable accommodations.

Nice To Haves

Experience in a luxury environment.

Responsibilities

Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
Organize and prioritize the workstation and selling floor; keep supplies stocked and maintain merchandise presentation, replenishment, ticketing, and physical EAS tagging according to visual merchandising guidelines.
Support merchandise flow and assist with inventory preparation.
Process transactions accurately, including receipts, CRM files, SKUs, payments, client verification, and after-sales administrative support as needed.
Partner with management on point-of-sale decisions and opening and closing preparation; open and close the daily till, monitor and report assets, and obtain management approval for exceptional requests.
Approve returns and exchanges, communicate point-of-sale discrepancies and variances by the end of the business day, and keep the workstation clean and organized.
Carry out opening and closing procedures, including store access, alarm protocols, till closing, employee sign-in sheets, and bag checks in conjunction with Asset Protection as applicable.
Maintain key-log controls with Asset Protection and follow asset-protection, key-control, and merchandise-security guidelines.
Ensure products are properly tagged and ticketed in the selling floor, back of house, and merchandise returns.
Prepare for inventory and participate in monthly cycle counts or as directed by management.
Provide prompt, friendly client service, offer assistance and answer questions, and help with wrapping and packaging at point of sale.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, vision, life insurance, and disability insurance.
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plans with company matching and profit sharing.
Flexible spending accounts.
Fitness reimbursement.
Voluntary life insurance.
Product discount.
Employee Assistance Program resources.
Access to the Calm App, Health Advocate, and Family Building Support.