Selling and Service Assistant, Miami
About The Position
The Selling and Service Assistant (SSA) provides clerical support for front- and back-of-house operations in the Hermès boutique. The role processes transactions and ensures their accuracy, including receptions, CRM, SKUs, monetary payments, and client verification, and provides administrative support for after-sales services as needed. The SSA partners with the management team on point-of-sale decisions and collaborates with sales and selling-support teams to support the client experience in a fast-paced luxury environment. Other duties may be assigned by the supervisor. The position requires regular in-person work at a company-designated work location. The role is eligible for an hourly range of $26.00 to $28.00; actual rates depend on the job, location, and individual experience.
Requirements
- At least 1 year of retail experience.
- Strong communication skills.
- Customer-service orientation.
- Ability to multitask.
- Attention to detail.
- Strong organizational skills.
- Computer skills, including Microsoft Office.
- Ability to handle difficult situations with grace, compassion, and composure.
- Ability to lift 0–25 pounds without assistance.
- Ability to work regularly in person at a company-designated work location.
Nice To Haves
- Retail experience in a luxury environment is preferred.
- Experience with point-of-sale systems and/or cash handling is strongly preferred.
Responsibilities
- Accurately record point-of-sale transactions, including sales, sends, and repairs.
- Assist management with opening and closing procedures.
- Provide prompt, friendly service to clients, answer questions, and assist with wrapping and packaging at point of sale.
- Support the sales team by hanging and returning merchandise, retrieving stock, and physically preparing the stockroom.
- Organize and prioritize the workstation and selling floor; keep supplies stocked and maintain merchandising standards through straightening and filing in merchandise.
- Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging, ticketing, and inventory preparation.
- Support after-sales services by logging repairs, contacting clients, and maintaining active records.
- Record accurate and detailed CRM information about purchase history and sales analysis.
- Answer phones promptly and provide friendly, appropriate customer service.
- Partner with the management team on point-of-sale decisions.
- Perform other duties as assigned by the supervisor.
Benefits
- Commission and bonus incentives based on sales performance.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Paid time off, including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
- Paid parental leave and transition time.
- 401(k) and Roth retirement plans with company matching and profit sharing.
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
- Product discount and EAP resources.
- Access to Calm App, Health Advocate, Family Building Support, and additional resources.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
