Service Supervisor, Miami

Lucid Motors•Miami, FL

About The Position

The Service Supervisor assists the service manager with the day-to-day operations of the Lucid Service Center and helps manage advisors, technicians, service assistants, and parts staff. The role offers managerial experience and advancement potential, with opportunities to develop knowledge of customer-facing service, technician operations, and service-center management. The supervisor sets an example for the team, encourages continuous improvement, ensures work orders are detailed and complete, and monitors workflow to support a strong customer experience. The role also involves developing employees, managing schedules and timecards, overseeing service tasks and repairs, and addressing customer, employee, and safety concerns.

Requirements

Automotive service experience, including understanding service KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround time.
Learning agility and willingness to take on responsibility to develop toward a management position.
Self-starter with curiosity and a desire to review processes and execute changes.
Ability to learn company policies, protocols, and processes.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Strong organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
Ability to help build a world-class team from the ground up.
Ability to analyze and interpret internal reports.
Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Startup experience or experience in a related fast-paced environment.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop service team members and the day-to-day service business, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Participate in selecting, training, and developing service employees, and help ensure positions are filled promptly.
Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
Ensure the team provides a high level of customer experience and develops professional relationships with clients and vendors.
Manage service center team members’ timecards and schedules.
Address client concerns and complaints promptly and professionally.
Develop working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Perform quality-control checks on vehicles after repairs are completed.
Learn Lucid Motors’ mission and the importance of the supervisor’s contribution.
Assist with or perform administrative tasks.
Resolve people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams.
Take on other duties as assigned.
Assist with repairs as needed.
Travel on an as-needed basis.