Hospitality Manager

Landing • Charlotte, NC

2d • $60,000 - $68,000

About The Position

Landing is hiring a Hospitality Manager to oversee a segment of properties in its Ohio portfolio. Reporting to the Hub Manager, this role is responsible for member experience, property partnerships, housekeeping vendors, maintenance, and unit quality across the segment. The position spans a whole market segment rather than a single property and contributes to developing operational playbooks.

The manager owns the member journey from booking through checkout, manages reservations through Landing’s platform and online travel agency partners, and coordinates vendors and property maintenance teams to ensure units are ready and meet standards. The role also involves launching new properties, improving market performance, and reporting results to the Hub Manager. Core hours are Monday through Friday, 8 a.m. to 5 p.m. ET, with occasional evening, weekend, and holiday availability needed for guest-facing operations.

Requirements

• At least 2 years of experience in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• Experience independently running a property, market, or operation and making decisions with real autonomy.
• Strong follow-through and the ability to close the loop on tickets.
• Ability to prioritize calmly when multiple issues are urgent.
• Comfort working in an ambiguous, growth-stage environment and documenting solutions for others.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own the member journey from booking to checkout, including inquiries, tickets, and escalations across every channel.
• Manage reservations on Landing’s platform and through online travel agency partners such as Airbnb and Booking.com.
• Coordinate with housekeeping vendors and property maintenance teams to ensure units are clean, functional, and up to standard before member arrivals.
• Build trusted relationships with property management teams and vendors.
• Onboard, set up, and launch new properties in the assigned segment.
• Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth.
• Report market performance results to the Hub Manager.
• Close the loop on member tickets and follow through on outstanding issues.

Benefits

• Base salary of $60,000 to $68,000 based on experience, plus a performance bonus of up to 20% of base salary.
• Annual vehicle and cell stipend of $6,600.
• Stock options.
• Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA benefits and options.
• 401(k) plan and access to ImmediatePay.
• Generous paid time off policy.
• $750 annually in Landing Stays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed