Hospitality Manager

Landing • Houston, TX

7d • $60,000 - $68,000

About The Position

Landing is hiring a Hospitality Manager to manage a segment of properties in a growing market. Reporting to the Hub Manager, the role owns member experience, property partnerships, housekeeping vendors, maintenance, and unit quality from end to end. The position is suited to someone with experience in hotel operations, short-term or vacation rental management, or another high-volume hospitality operation. Unlike managing a single property, this role oversees a market segment and helps develop the operating playbook.

The Hospitality Manager manages the member journey from booking through checkout, handles reservations on Landing’s platform and partner OTAs, coordinates unit readiness, builds relationships with property management teams and vendors, launches new properties, and tracks market performance. Core hours are Monday through Friday, 8 a.m. to 5 p.m. ET. Because the role is guest-facing, occasional availability on evenings, weekends, and holidays is needed, especially around month-end and high-volume check-in periods.

Requirements

• At least 2 years of experience in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• Experience independently running a property, market, or operation and making decisions with real autonomy.
• Strong follow-through and ability to resolve tickets through completion.
• Ability to prioritize and remain calm under pressure.
• Comfort with ambiguity and ability to figure out processes and document them.
• Valid driver’s license and reliable transportation.
• Availability for core hours Monday through Friday, 8 a.m. to 5 p.m. ET, with occasional evenings, weekends, and holidays.

Responsibilities

• Own the member experience from booking to checkout, including inquiries, tickets, and escalations across channels.
• Manage reservations on Landing’s platform and OTA partners such as Airbnb and Booking.com.
• Coordinate with housekeeping vendors and property maintenance teams to ensure units are clean, functional, and up to standard before member arrival.
• Build trusted relationships with property management teams and vendors.
• Onboard, set up, and launch new properties in the assigned segment.
• Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth, and report results to the Hub Manager.
• Close the loop on member tickets and escalations.
• Help build and document operating processes and the playbook.

Benefits

• Competitive base salary of $60,000 to $68,000 based on experience, plus a performance bonus of up to 20% of base salary.
• Vehicle and cell stipend of $6,600 annually.
• Stock options.
• Medical, dental, vision, life, AD&D, and disability benefits.
• Mental health and pet benefits.
• Commuter benefits and FSA or HSA options.
• 401(k) plan and access to ImmediatePay.
• Generous paid time off policy.
• $750 annually in Landing Stays.
• Opportunity for growth through internal promotions in Field Operations management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed