Hospitality Manager

Landing • Austin, TX

20h • $60,000 - $68,000

About The Position

Landing is hiring a Hospitality Manager to oversee a segment of properties in the Austin market. Reporting to the Hub Manager, this role owns the member experience, property partnerships, housekeeping vendors, maintenance coordination, and unit quality from end to end. The role is suited to someone with experience in hotel operations, short-term or vacation rentals, or another high-volume hospitality operation. In contrast to running a single property, the Hospitality Manager oversees a market segment and helps build operational playbooks as the company grows.

The position covers the member journey from booking through checkout, reservations on Landing’s platform and OTA partners, unit readiness, vendor and property-team relationships, onboarding and launching new properties, and tracking and improving market performance. Core hours are Monday through Friday, 8 a.m. to 5 p.m. ET, with occasional evening, weekend, and holiday availability, particularly around month-end and other high-volume check-in periods.

Requirements

• At least 2 years of experience in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• Experience running a property, market, or operation with autonomy and making decisions independently.
• Strong follow-through and the ability to close the loop on tickets.
• Ability to prioritize calmly when multiple urgent issues arise.
• Comfort working with ambiguity and documenting solutions for others.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own the member journey from booking to checkout, including inquiries, tickets, and escalations across every channel.
• Manage bookings on Landing’s platform and on OTA partners such as Airbnb and Booking.com.
• Coordinate with housekeeping vendors and property maintenance teams to ensure units are clean, working, and up to standard before member arrivals.
• Build strong, trusted relationships with property management teams and vendors.
• Onboard, set up, and launch new properties in the assigned segment.
• Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth.
• Report market results to the Hub Manager.
• Close the loop on member tickets and document solutions when processes or answers are not already established.

Benefits

• Competitive base salary of $60,000 to $68,000, based on experience, plus a performance bonus of up to 20% of base salary.
• Annual vehicle and cell stipend of $6,600.
• Stock options.
• Medical, dental, vision, life, AD&D, disability, mental health, and pet benefits.
• Commuter benefits and FSA or HSA options.
• 401(k) plan and access to ImmediatePay.
• Generous paid time off policy.
• Annual $750 Landing Stays travel perk.
• Opportunity for growth through internal promotions within Field Operations management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed